Senior Director, Patient Assistance Programs

Philadelphia, PA or Durham, NC

The Senior Director, Patient Assistance Programs is responsible for successful and compliant operation and execution of industry-leading GSK Patient Assistance Program (PAP) on behalf of the GSK Access Program Foundation, a 501(c)3 organization that provides access to prescribed GSK products for eligible patients.

The person in this role will lead an operations team that executes initiatives for GSK’s Patient Assistance Programs across the GSK portfolio. This leader is also responsible for developing data sets and key insights to measure activity and manage the programs, ensuring a best-in-class patient experience.

This position requires a self-starter with exceptional execution and operational skills, strong organizational and communications skills, problem-solving ability, and a continuous improvement mindset who can work independently with subject matter experts across the organization to support the Foundation program goals.

Effective external vendor management is a critical component of this position. The leader must ensure that all vendors are meeting or exceeding all quality, execution, and compliance standards established by the Foundation and GSK.

The role sits within US Market Access and reports to the Head, US Patient Experience & Reimbursement. The role will have multiple direct reports.

Key Responsibilities:

• Manage the continual development and day-to-day program execution of the GSK Patient Assistance Program, with a focus on operational excellence.
• Plan, lead, and execute all functional area business reviews, develop performance dashboards and interpret PAP data.
• Manage the development and maintenance of standard operating procedures (SOPs), business rules, work instructions, and training materials related to US GSK Patient Assistance Programs.
• Work closely with GSK Patient Access Programs Foundation to develop launch plans and programs that meet patient needs for future products, the leader will be responsible for building these capabilities within the program.
• Ensure the tight integration of programs with a focus on continuous improvement of PAP operational processes and systems to deliver an exceptional patient experience.
• Align with Market Access, Advocacy, Commercial Operations, Finance, Trade, and Supply Chain to implement best-in-class Patient Assistance Program patient services and distribution model.
• Provide input and guidance for Patient Experience Center (HUB) related collateral materials and service provider communications. Maintain appropriate support materials for the Patient Assistance Programs.
• Contribute subject matter expertise to field training content development and training initiatives.
• Ensure all external vendor contracts and service agreements are kept up to date and align with Patient Experience Center service offerings, working closely with GSK Procurement.
• Oversee program budgets and monthly invoice submission/payment processes across all external vendors.
• Ensure effective cross collaboration with ViiV Healthcare.
• Liaise with Legal/Regulatory/Compliance to ensure all operations, processes, and systems meet legal and regulatory requirements and comply with GSK Policy.
• Facilitate the development and execution of PAP Foundation meetings (quarterly).

Why You?

Basic Qualifications:

• Bachelor’s degree
• 8+ years of pharmaceutical experience with a proven track record of strong leadership in Patient Experience/Services/Support Operations or similar experience managing and leading pharmaceutical programs
• 1+ years’ experience leading teams and developing people
• 2+ years reimbursement and access experience; Functional knowledge of health insurance and benefits (private and public payers), with a solid understanding of 2 or more of the following processes: insurance eligibility and benefit verification, securing insurance authorizations, advocating for maximum reimbursement coverage, appealing insurance denials, and application of financial assistance for eligible patients

Preferred Qualifications:

• Master’s Degree
• Six Sigma Certification
• Demonstrated ability to influence and communicate strategically with executive-level stakeholders, ensuring alignment and driving key organizational initiatives.
• Demonstrated success in implementing and managing external vendors including detailed process workflows, SOPs, and data
• Basic understanding of legal and compliance considerations for patient assistance programs
• In-depth knowledge of pharmaceutical manufacturer compliance requirements and patient confidentiality (HIPAA regulations)
• Highly knowledgeable in all types of patient affordability programs including commercial copayment and coupon support and patient assistance programs
• Specialty Products or Rare Disease experience
• Previous experience working in a pharmaceutical manufacturer sponsored Foundation
• Pharmaceutical product launch experience

Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

If you require an accommodation or other assistance to apply for a job at GSK, please contact the GSK Service Centre at 1-877-694-7547 (US Toll Free) or +1 801 567 5155 (outside US).

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK’s compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at https://openpaymentsdata.cms.gov/