Help Desk Technician Jobs Everywhere
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Help Desk Technician
Entre Computer Services
Job ID: 25-00004 Entre Computer Services is hiring a Help Desk Technician in Newark, NY. Qualified candidates may apply to this posting or send your resume to recruiting@entrecs.com Ideal candidat...
Apr 15, 2025
Batavia, NY
Atrius Health
We believe that by establishing a solid foundation of knowledge, understanding and trust with each of our patients, we enrich their health and enhance their lives. SUMMARY EDUCATION/LICENSES/CERTIFICA...
Mar 6, 2025
Newton, MA
Must Have:
Apr 24, 2025
St louis, MO
Apex Systems, Inc.
Help Desk Technician
Apex Systems, Inc.
Job#: 2064972 Job Description: Job Title: IT Support SpecialistPay rate: $25/hrLocation: Las Vegas, NV 89118General Purpose of the Position:The purpose of this position is to provide technical suppo...
Apr 5, 2025
Las Vegas, NV
Town of Wellesley
Help Desk Technician
Town of Wellesley
The Town of Wellesley is seeking to hire a full-time (35 hours/week) Help Desk Technician. Under the general direction of the IT Director, the Help Desk Technician provides superior customer service t...
Apr 10, 2025
Wellesley, MA
Help Desk Technician
Batavia, NY
Apr 15, 2025
Full-time
Job ID: 25-00004

Entre Computer Services is hiring a Help Desk Technician in Newark, NY. Qualified candidates may apply to this posting or send your resume to recruiting@entrecs.com

Ideal candidates can expect the following responsibilities and will have some or all of the qualifications listed.

Responsibilities
  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
Qualifications
  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer Service mindset
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Entre, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

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Help Desk Technician
Entre Computer Services
Batavia, NY
Apr 15, 2025
Full-time
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