TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care.

The Health Information Department Clerk is responsible for assembling and scanning patient health information, including medical history, symptoms, examination results, tests, and treatments, into the electronic health record system. The HID Clerk is also responsible for ensuring the confidentiality, quality, accuracy, accessibility, and security of all health information data.

Responsibilities:

• Review patient records for completeness, accuracy, and appropriateness of health data.
• Organize and maintain Patient Health Information (PHI) within current Health Insurance Portability and Accountability Act (HIPAA) guidelines.
• Adhere to established HIPAA security policies.
• Accurately scan PHI for collection, storage, analysis, retrieval and reporting.
• Protect patients' health information for confidentiality, authorized access for treatment, and data security.
• Research all release of information request(s) and ensure all information is correct before processing requests within HIPAA guidelines.
• Release information to patients or agencies according to regulations and within a reasonable time frame.
• Coordinate with medical records vendor regarding PHI requests.
• Monitor and direct PHI via multiple Information Technology pathways.
• Monitor the Health Information Department fax machine, and sort and process incoming faxes.
• Answer and direct in-coming calls, as needed.
• Monitor and process electronic tasks sent through the Electronic Health Record (EHR) system regarding PHI daily.
• Process subpoena(s) sent and reviewed by TrueCare's Quality Improvement (QI) Department.
• Sort and distribute mail, as required.
• Provides job training assistance for new team associates.

Qualifications:

• High school diploma or equivalent.
• Experience working in a healthcare environment and with Electronic Health/Medical Record systems.
• Knowledge of medical terminology.
• Six (6) months' clerical healthcareexperience.
• Computer proficiency, particularly with the Microsoft Office suite, including Outlook, Word and Excel.

• Associate's degree in health information technology, management, or related field.
• Registered Health Information Technician (RHIT) certification from the American Health Information Management Association (AHIMA).
• Bilingual in English and Spanish.
• Knowledge of medical terminology.
• Experience working in a healthcare environment and with Electronic Health/Medical Record systems.
• Understanding of HIPAA Privacy and Security Rule

• Competitive Compensation
• Competitive Time Off
• Low-cost health, dental, vision & life insurance

TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state, or local law. Our goal is to promote and ensure authentic inclusion, belonging and support for all team members recruited or employed here. In the spirit of pay transparency, we are excited to share the base salary range for this position.

If you are hired at TrueCare, your final base salary (within the pay range), will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer generous benefits and retirement plans.

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Compensation details: 21-29.4 Hourly Wage

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