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About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

General Description of the Job Class

Manage all clinical operations of a Radiology department including, but not limited to, equipment, personnel, scheduling, financial and customer service functions.

Duties and Responsibilities of this Level

Operational

• Develop, implement and maintain programs and procedures, such as operating, safety and quality; ensure and maintain standards; determine cause of variances or inabilities to meet established targets; create operational adjustments to ensure that targets are met.
• Develop, maintain and evaluate customer-scheduling procedures; ensure that all personnel are properly trained on equipment and competent in its use.
• Evaluate and recommend supplies, equipment and technologies; provide justification and prioritization of such needs; order procedural and operational supplies.
• Ensure documentation and compliance for local, state and federal regulations including JCAHO and HIPAA.
• Maintain liaison with physicians, research personnel, and staff to resolve problems and to advise concerning technical procedures, techniques, and equipment.
• Work inter- and intra-departmentally to resolve customer concerns or complaints.
• Represent the department on various committees, at meetings and conferences.

Personnel

• Develop and implement policies and procedures related to personnel management. Advise and oversee supervisor's administration of Duke University Health System and department policies; ensure that department and hospital guidelines, work rules and personnel policies are understood and applied to staff.
• Oversee all personnel functions including, but not limited to, hiring, evaluations, promotions, disciplinary actions, and scheduling; manage and review work schedules and assignments.
• Ensure that all employees are properly oriented, trained, and up to date with annual competencies, certifications, and licensure and education requirements.
• Plan, develop and provide continuing education and training for technical staff.

Budgetary

• Responsible for personnel budget including, but not limited to, overtime and flex time expenses; assist in budget preparation through recommendations and projections for staffing and equipment needs.
• Evaluate new equipment and provide recommendations for necessity of capital equipment purchases.
• Oversee and ensure that exams and supplies are coded correctly and charged to maximize reimbursement.
• Perform other related duties incidental to the work therein.

Required Qualifications at this Level

Education

Work requires required registry/certification in applicable imaging modality - American Registry of Radiologic Technologist (ARRT) registry or American Registry of Diagnostic Medical Sonographers (ARDMS) or Nuclear Medicine Technologist Certification Board (NMTCB).

Experience

Three years of team leader/supervisory experience in an imaging modality (Radiologic Tech, MR, CT, Mammography, Nuclear Medicine, Sonography, Interventional Radiology) or two years of experience in an imaging modality (Radiologic Tech, MR, CT, Mammography, Nuclear Medicine, Sonography, Interventional Radiology) and three years of team leader/supervisory experience in a non-Radiology area.

Degrees, Licensure, and/or Certification

Certification as prescribed by ARRT, ARDMS/CCI, and/or NMTCB.

BLS certification

Knowledge, Skills, and Abilities

Personnel Management

Distinguishing Characteristics of this Level

N/A

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.