Description
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
Provides secretarial support and care for patients and families during his/her assigned shift. Communicates with nursing staff, provider office staff, and/or other entities facilities regarding patient information, while carrying out assigned receptionist and secretarial duties.
Responsibilities:
1. Assists in providing a quality patient care experience which may include but is not limited to the following:
a. Receives, greets and directs patients and visitors professionally.
b. Answer telephone and call bell promptly and in accordance with behavioral expectations.
2. Provides assistance and customer service to patients, visitors, physicians and teammates.
a. Strives to develop rapport and trust with patient and visitors.
b. Adheres to behavior expectations and utilizes Carolina Care techniques.
c. Provides blameless apology and works toward resolution of patient/visitor concerns.
3. Completes all required documentation accurately and thoroughly according to unit specific standards.
a. May obtain, verify or update patient information as required.
b. Ensures files, documents, schedules, records and logs are current and organized.
4. Promotes effective communication between patients, teammates, providers, and visitors.
a. Communicates pertinent patient information to other teammates during handoff or sooner if needed.
b. Communicates patient or family questions or concerns in a timely manner.
c. May schedule appointments for tests, follow up visits, etc. as directed.
d. May collaborate with office staff/teammates and other external entities when needed
5. Ensures teamwork by demonstrating cooperative, constructive, and problem solving interactions.
a. Performs unit specific tasks to support efficient and high-quality operations within the unit or department.
b. Collaborates with other units such as environmental services, transport, facilities, laboratory services, dining, etc. as needed.
6. Ensures a safe, clean, and orderly environment for patients and staff.
7. Responds appropriately and promptly in emergency situations.
a. Notifies appropriate teammates immediately to ensure prompt response of resources needed.
8. Procures supplies and equipment in accordance with departmental needs.
9. If utilized to sit with patients, they will be required to complete Patient Safety Attendant training, maintain BLS certification and respiratory fit testing.
WAYNE
Other information:
Education
High School graduate or equivalent.
Licensure/Certification
None.
Experience
At least one year in a secretarial position preferred.
Knowledge, Skills and Abilities
• Ability to provide excellent patient and customer service to all patients, their visitors, and all internal and external teammates.
• Effective interpersonal skills to collaborate with teammates and relate to patients with varying degrees of illness.
• Attention to detail.
• Ability to set priorities and organize many functions at the same time for an entire unit.
• Flexibility and calmness required in order to perform a variety of functions in a setting which may be stressful or change unexpectedly due to a patient's condition.
• Ability to follow oral and written instructions.
• Ability to speak, read, write, and communicate effectively.
• Able to learn new software rapidly. Knowledge of Epic or EMR is helpful.
• Familiarity with basic medical terminology.
Valid NC Driver’s License: No
If driving a Wayne UNC Vehicle, must be 21 years old and MVR must be approved by Risk Management.
NUR-752
01.6015.NUR-752.NON-CLIN
Job Details
Legal Employer: Wayne Health
Entity: Wayne UNC Health Care
Organization Unit: 6th Floor
Work Type: Full Time
Standard Hours Per Week: 36.00
Work Assignment Type: Onsite
Work Schedule: Night Job
Location of Job: WAYNE MED
Exempt From Overtime: Exempt: No