Initial Posting Date:

Application Deadline:

Agency:

Salary Range:

Position Type:

Position Title:

Job Description:

Transportation Services Representative 2 (ODOT Only)
Oregon Department of Transportation
Driver and Motor Vehicle Services Division (DMV)
Field Services Group / Sunset Region
Hillsboro

The role:

Are you ready to take the next step in your career? If so, consider applying for the transportation services representative 2 position at the Hillsboro DMV. In this role, you will interact with a variety of customers, assist with complex transactions, provide non-supervisory leadership and model the exceptional customer service DMV is known for! Apply for this exciting opportunity today!

Our first application screening is scheduled for 9:00 a.m. on Wednesday, September 25, 2024. We encourage interested applicants not to delay in applying.

We encourage people from all backgrounds to apply for our positions. We hope you’ll join us on our path to increasing diversity, equity, inclusion and belonging through our values, commitments, strategies and actions.

Before applying, visit our applicant information website to learn more about our process. If you are a current State of Oregon employee, you must apply through your employee Workday profile.

A day in the life:

• Provide non-supervisory leadership.

• Communicate with customers of diverse backgrounds and accurately answer complex and unique questions while providing timely and accurate information.

• Conduct driver license examinations including behind-the-wheel tests, including large vehicles with multiple axels.

• Lead in the correcting of testing errors for ATD testing machines.

• Inspect documents and applications for completeness and accuracy.

• Prepare daily reports.

• Assign daily work schedules and workstations to employees.

• Collaborate with and serve as the primary back-up for the transportation services office leader.

• Perform physical examinations of vehicles in all weather conditions and sit or stand for long periods of time.

• Travel to other offices in the region and attend training outside of the region.

• To request a copy of the position description, which includes all duties and working conditions, please email ODOTRecruitment@odot.oregon.gov.
  

What’s in it for you:

• Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. Learn more about working at the Oregon Department of Transportation and the benefits we offer.

• Comprehensive and equitable base salary offer within the listed range. Through an equal pay assessment, we will determine the salary offer using the information you provide in your submitted application materials. Please ensure your application materials are detailed, accurate and reflect your skills, experience (paid and unpaid) and education as they relate to the position when applying.

• The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.

• Public Service Loan Forgiveness opportunity!
  

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Minimum qualifications:
Three years of public contact/customer service experience which involved dealing with the public in-person or by phone providing information about services and programs. At least one year of this experience must involve explaining and interpreting rules, programs and procedures and explaining requirements and gaining compliance.

AND

Experience or training using computers to retrieve and input data.

AND

Three months experience collecting money and making change.

Completion of an Associate's degree will substitute for one year of the public contact experience.

Special qualifications: Driving is an essential function of this position. You must have a valid driver license and an acceptable driving record. We will conduct pre-employment driving records checks on our final candidate(s). Your license does not have to be issued in Oregon to be considered.

What we’d like to see:

If you have these attributes, let us know in your application materials! It's how we will choose whom to move forward! You do not need to have all these qualities to be eligible for this position. We may also use transferable skills, experience, education and alignment with ODOT values to help us decide who will move forward.

• Experience working in a fast-paced environment and dealing with stressful situations.

• Experience providing excellent customer service.

• Experience handling multiple assignments with frequent interruptions.

• Experience effectively interpreting and communicating complex rules and policies with customers.

• Demonstrated ability to effectively communicate with and motivate others.

How to apply:

• Complete the following required steps:

  • Fill out the application or attach a resume. Please contact the recruiter under the ‘Need help?’ section if you have any questions about how to fill out the experience fields or to attach a document. Your submitted experience fields or attached resume must include dates (MM/YYYY) for each employer.

  • Complete questionnaire. Answer the checkbox-style questions before submitting your application.

• After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are a current State of Oregon employee, the tasks will come to your Workday inbox.

• If you are a veteran, you may receive preference. The task to upload your documents will be available after you submit your application. For privacy reasons, please do not attach your military service document(s) to your application or combine it with any other required document attachments.

Need help?

• For questions, call 503-931-1206 or email ODOTRecruitmentTP@odot.oregon.gov.
  

Additional information:

• We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the US. We are not an E-Verify participating employer, and we are unable to proceed if E-Verify participation is required [e.g., STEM Optional Practical Training (OPT) Extension]. We are also unable to proceed with Curricular Practical Training (CPT) program requests.

• This announcement has been revised to allow it to remain open until filled. The initial screening and selection process will begin at 9:00 a.m. on Wednesday, 09/25/2024. Interested candidates are encouraged to submit their application materials without delay as the announcement may be closed at any time without advance notice at the discretion of the agency. We cannot guarantee that we will consider applications received after this screening date.

• We may use this recruitment to fill multiple or future vacancies.

• We will conduct name-based and fingerprint-based criminal background checks on final candidates under consideration for this position. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.

• You will be represented by the Service Employees International Union (SEIU).

ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1.

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Customer Service, DMV