Responsibilities

Responsibilities

• Serve as the People and Culture Leader for the TLS teams.
• Lead the TLS team to ensure the delivery of uninterrupted service to the customers in the lab. To accomplish this, the individual must drive operational excellence by strategically managing resources as well as identifying areas of improvement.
• Act as first-line supervisor to team members and provide coaching, performance review, and other administrative functions.
• Interface with key customer contacts to ensure KPIs are being hit and customer satisfaction is at a high-level.
• Identify areas of growth within the existing customer program and support outside activities to promote the overall expansion of the program as needed.
• Provide support and basic oversight for other customer sites which may include some regional travel.
• Work with Customer and PerkinElmer staff to ensure quality and compliance within the laboratory.
• Work in collaboration with Customer line and PerkinElmer safety reps to ensure a high level of safety is maintained in the lab.
• Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary.
• Coordinate periodic review of Service Level Agreement contracted tasks with all relevant groups (i.e. Customer lines, Technical Laboratory Services and management).
• Attend floor/building oversight meetings.
• Facilitate weekly team lead meetings/daily huddles.
• Participate in the interview panel for all new hires.
• Perform other reasonable duties as deemed necessary.

• Provide a general induction/orientation for new members of staff and visitors.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment for self and the team

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time

Basic Qualifications:

• Bachelor degree or higher in a scientific or engineering discipline and 5+ years of experience working in a research laboratory environment OR
• Associate degree in a scientific or engineering discipline and 7+ years of experience working in a research laboratory environment
• Minimum of 1 year of experience leading people.

Preferred Qualifications:

• 2+ Years of experience within the pharmaceutical industry
• Expertise in Analytical and/or Preparative Purification techniques is a plus.
• Knowledge of 5S principles.
• Working understanding of GLP/GxP.
• Knowledge of Health and Safety.
• Knowledge of databases and ordering systems.
• Knowledge of chemicals and safe handling.
• Aptitude for technical and practical matters.
• Experience of working in a compliance driven environment.
• Strong team player with experience in a high-quality customer service operation.
• Effective experience in improving processes.
• Strong verbal communication skills.
• Self-motivated and ability to work under pressure to balance conflicting deadlines.
• Service orientated attitude combined with innovative thinking.
• Ability to travel regionally on occasion; <10%

Working Environment

• Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
• Job pace may be fast and job completion demands may be high.

• Must be able to remain in a stationary position more than 25% of the time

• The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite. Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
• Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
• Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
• Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.

The annualcompensation range for this full-time position is $83,720.00 to $100,00.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.