Full Job Description
Responsibilities include (but are not limited to):
- Install, configure, validate, and support software applications responsible the team to meet the approved requirements and scope documentation and according to the Quality Management System.
- Create appropriate documentation for all work performed.
- Independently troubleshoots, resolves, and tests technical issues.
- Ability to conduct training sessions with team members and customers independently for software packages supported by the team.
- Able to develop and execute system test plans and identify and correct failed cases.
- Able to create standard processes and provide comprehensive technical documentation.
- Ability to review code and configuration to troubleshoot, performance tune, and provide constructive feedback and technical training to team members.
- Can assess risk when making changes and implement checks to eliminate adverse effects.
- Understands the interactions among the majority of Diagnostics software applications.
- Ability to identify product level needs and effectively communicate those needs to the appropriate business partners.
- Sought out for advice and guidance by team members which enhances the overall performance of the team.
- Identifies and follows-through with requirements for adoption of innovative ideas and solutions.
- Ability to lead other team members through changesto promote acceptance of our evolving environment.
- Analyzes work performed by colleagues and identify and discuss opportunities for improvement
- Proactively takes ownership for technical projects and/or initiatives across multiple applications, customers and teams within the organization
- Ability to make decisions and take action during ambiguous situations
- Ability to self-manage assigned tasks and responsibilities with minimal supervision while recognizingself-limitations and asking for guidance
- Understands a business requirement and drives conversations to determine if proposed solution is appropriate. When applicable, offers alternatives.
- Ensures the complete satisfaction of the customers.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.
Basic Qualifications:
- BS degree and 5+ years of experience in software configuration or support.
- Two or more years of experience with one of the following: MS SQL Server, Oracle, Crystal Reports or an Object-Oriented programming language.
OR
- AS degree and 7+ years of experience in software configuration or support.
- Two or more years of experience with one of the following: MS SQL Server, Oracle, Crystal Reports or an Object-Oriented programming language.
Preferred Qualifications:
- Bachelor's degree with commensurate experience.
- Five years minimum experience in software industry and/or healthcare industry.
- Experience with implementations utilizing Health Level-7 (HL7) standards.
- Experience delivering what's promised on time, proactively provide status reports, and have the up-side to independently manage tasks and projects from inception through completion with minimal supervisory guidance.
- Ability to work in a team environment with shared resources, goals, and responsibilities.
Working Conditions:
- The position requires willingness to travel frequently - 30% travel domestic and international.
- General office atmosphere and laboratory environment workspace. Customer laboratories will include biological sample material.
Job Information
Job Category:
Customer Service
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