About us

National Grid is hiring a Senior Program Manager for our Portfolio Planning group in Northboro, MA .

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

As the NYC Gas Senior Program Manager, you will provide program/portfolio management in order to ensure all work is delivered and mandated targets are met. Manage the NYC Gas portfolio to deliver agreed performance targets while improving customer satisfaction, productivity, and efficiency. Provide visibility to progress and forecast against work plans using comprehensive reports and presentations.

Key Accountabilities

Monitor and analyze monthly resource levels, resource predictions, performance and plan progress in order to recognize key themes and trends and then act to correct any divergence from the work plan.
Monitor and review work done across several small to medium scale programs or a large complex program to ensure appropriate use of resources and adherence to schedules and deadlines.
Manage, balance, and coordinate resources (internal workforce and external contractors) in order to optimize short and long term resource needs and deliver against the approved work plan.
Produce high level and detailed forecasting models to support senior management in defining resource planning strategies.
Work collaboratively with the Gas Finance support group to assess trending financials as they relate to the work plan and approved capital budget.
Identify and communicate potential overruns and/or underruns across programs within the capital and O&M portfolio and propose solutions to support senior management decision making.
Provide centralized direction to stakeholders for achieving spending and work plan delivery targets.
Provide technical guidance, support, and coaching to others to share knowledge and develop technical understanding within the function.
Promote and implement procedural best practice in resource management to ensure all work performed (and where relevant, health and safety standards) complies with National Grid policies and regulatory requirements.
Manage the day to day relationship with contractors and other external service providers, including negotiation, interpretation and application of established contractual agreements and/or service level agreements to ensure adherence to standards and best outcomes for National Grid.
Lead, motivate and develop a professional team, prioritize work and allocate resources to ensure results are delivered in line with expectations and customer/business objectives.
Review and approve changes to programs, identifying risks and overcome barriers to implementation to ensure efficient outcomes for National Grid.
Challenge existing processes and continuously seek ways to do things better in order to drive greater efficiencies for the business
Monitor end to end process and facilitate discussions to identify and resolve gaps.

Qualifications

Minimum of 3 - 5 years Program/Project Management experience or equivalent work program or project management experience preferred.Advanced degree/credits preferred.Bachelor's degree in a related discipline is required.
Experience in fact finding/data mining, including knowledge and understanding of where to find and how to present relevant information and data
Working knowledge and experience in program management principles, tools and techniques.
Proficient in relevant software e.g. Microsoft Office products (Access, Excel, Word, PowerPoint, Power BI, and SQL) and Project Management software (Primavera preferred or Microsoft Project)
Experience in Microsoft Office Visual Basic for Applications (VBA) preferred.
Knowledge of National Grid's business operations, company policies and practices.
Knowledge of relevant industry practice and legislation.Knowledge of current trends within the industry and developments in legislation or regulation.
Knowledge and proficiency in relevant company IT systems including MAXIMO
Experience of managing the work of multi-functional or diverse teams, demonstrates taking specific actions to enable the team to function efficiently and effectively.

More Information

Salary

$105,000 - $123,000 a year

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.