Responsibilities

Key Responsibilities:

• Implements, monitors, and provides technical support of customer laboratory IT environments, typically integrated with instrumentation
• Implements customer specified benchtop computing design and processes
• Administers and assures connectivity of customer's Windows based platform
• Conduct and maintain inventories of client systems
• Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers
• Manage On-boarding, retirement and relocation of equipment
• Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
• Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
• Ensures adherence to client's corporate policies through periodic reporting and compliance programs
• Acts as the technical support contact for instrument vendor
• Repairing and troubleshooting instrument related computers and escalating issues to the client infrastructure teams
• Provides technical support for new system validations and change management efforts
• Create and maintain a physical inventory of lab equipment, PC's, software and any other information specified by the client
• Submit weekly Engineer reports to the team lead by COB on the last business day of the week
• Acts as client Liaison for software/hardware related inquiries
• Participate in client team meetings
• Provides support across all PerkinElmer Enterprise practices as required
• Act as the technical expert to handle escalations and be a mentor to junior team members
• Provide back up to team leads as required including Nights and weekend shifts.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.

Critical Skills:

• Excellent customer service skills complimented by an ability to listen to and interpret client requests.
• Ability to troubleshoot complex technology issues.
• Strong verbal and written communication skills.
• Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.

BasicQualifications:

• Bachelor's degree in Computer Science or technology industry experience

OR

• 5 years' experience lab IT or regulated IT environment

Preferred Qualifications:

• A proven self-motivational work ethic with the ability to work independently, manage time and schedule workload to meet deadlines and customer needs
• Excellent analytical and problem-solving skills
• Detail oriented and able to follow written documentation for task execution
• Must be customer service orientated and believe in teamwork, collaboration, adaptability and Initiative
• Ability to multitask and support various groups of users
• Experience in a validated environment a plus. Experience working in GxP, ISO, and FDA compliant facilities a plus

Working Environment:

• Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
• Job pace may be fast and job completion demands may be high.
• Must be able to remain in a stationary position more than 25% of the time
• The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
• Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
• Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
• Must be able to support clients that operate 24/7 manufacturing environments, including availability during nights, weekends, and holidays.

The annualcompensation range for this full-time position is $82,000.00 to $88,000.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.