Job Title

Customer Support Engineer - Raleigh, NC

Location(s)

Raleigh, NC

Revvity is seeking a qualified candidate to join the Service Team in our Reproductive Health business unit. The individual will be part of a team that supports State laboratories throughout the South Region. After the initial training period is completed, this specific position will be expected to function as an on-site engineer to a single customer site, with infrequent travel amounting to less than 15% overall.

Responsibilities:

The primary duties of the Customer Support Engineer are to install, maintain, verify performance, and repair equipment at the customer site, ensuring best-in-class service.

Install, Maintain, and Repair all equipment at the customer site.
Maintain professionalism as an engineer, building a strong relationship and ensuring customer satisfaction.
Respond to repair needs with short notice travel to minimize customer equipment downtime.

Keep area Team Leader and Area Sales Manager informed of all issues.
Manage due dates for all Preventive Maintenance Service Orders - Ensuring that all are completed on time
Manage and complete all Field Service Reports in a same day manner.
Order and maintain appropriate inventory to support the accounts.
Accountable for assigned company assets which include: Company vehicle, tools, test equipment, company laptop, company cell phone.
Complete company assigned training in a timely manner.
Report potential quality issues via the corrective action process.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.

Basic Qualifications

BS/BA in an engineering, life or physical science discipline.
2-5+ years of equipment experience performing installations, preventive maintenances, troubleshooting, support and/or end user utilization of scientific instrumentation.

AS/AA in an engineering, life or physical science discipline.
4-7+ years of equipment experience performing installations, preventive maintenances, troubleshooting, support and/or end user utilization of scientific instrumentation.

High School or GED.
6-9+ years of equipment experience performing installations, preventive maintenances, troubleshooting, support and/or end user utilization of scientific instrumentation.

Preferred Qualifications

Experience with Automated Liquid Handling, Micro-fluidics, and motion control systems
Preference for previous Waters or Sciex products (LCMS, MSMS)
Previous manufacturer-related service experience (Waters, Sciex, Agilent, Thermo)
Ability to troubleshoot and diagnose complex technical issues
Strong electro-mechanical skills.
Excellent organizational and communication skills.
Valid Driver's License
Valid Passport
Proficient in MS Office products

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