GEHA (Government Employees Health Association, Inc., pronounced G.E.H.A.) is a nonprofit member association that provides medical and dental benefits to more than two million federal employees and retirees, military retirees and their families. We celebrate diversity and are committed to creating an inclusive environment for all employees.

GEHA has one mission: To empower federal workers to be healthy and well.

Offering one of the largest medical and dental benefit provider networks available to federal employees in the United States, GEHA empowers health and wellness by meeting its members where they are, when they need care. We serve our members with products they value and a personalized customer experience, sustained by a nimble and efficient organization.

The Senior Clinical Business Process Analyst role is critical to GEHA, responsible for overseeing the large-scale integration of clinical platforms across multiple departments, including Population Health, Health & Wellbeing, Clinical Quality, Pharmacy, Medical Management, and Dental. This role ensures that all internal stakeholders are aligned with a new vendor's processes, facilitates organizational integration, and enhances operational efficiency through data-driven strategies.
This role receives direct supervision from the Director of Clinical Operations and Transformation and plays a key role in building and executing integration strategies, relaying business requirements, and continuously supporting efforts to optimize clinical operations. The individual in this role will leverage their technical expertise and business acumen to support data analysis, reporting, and strategic decision-making.

SKILLS

Duties and Responsibilities:

Lead Integration Efforts: Oversee the integration of clinical platforms across all relevant departments, ensuring seamless alignment of business processes with the new vendor’s system.
Stakeholder Collaboration: Collaborate closely with internal stakeholders and the external vendor to align integration efforts, ensuring a cohesive approach to organizational transformation.
Data-Driven Decision Making: Utilize advanced technical skills to analyze data and generate actionable insights that support the integration process and improve operational efficiency.
Business Process Documentation: Document and standardize business processes across departments to ensure compliance with established standards and facilitate smooth integration.
Strategy Development and Execution: Develop and implement strategies that support the integration of clinical platforms, ensuring alignment with GEHA’s overall business objectives.
Continuous Improvement: Evaluate the effectiveness of integration efforts, refine strategies based on real-time data and feedback, and support continuous improvement initiatives within clinical operations.
Reporting and Communication: Develop and deliver comprehensive reports and presentations to stakeholders, including senior management, to drive informed decision-making and ensure transparency in integration efforts.

Education and Experience:

Bachelor’s degree in information systems, Business Administration, Healthcare Administration, or a related field.
6+ years of experience in business process analysis, with a strong background in healthcare integration.
Technical Proficiency: Strong experience with analytical and reporting tools – (SQL, Power BI, and other reporting suites)
Healthcare Experience: Demonstrated experience in the healthcare industry, particularly in clinical platform integration.

Knowledge, Skills, and Abilities

Integration Expertise: Demonstrated knowledge of large-scale system integrations within healthcare settings, with the ability to align business processes and facilitate organizational change.
Technical Proficiency: Proficient in SQL, Power BI, and other reporting tools, with the ability to analyze complex datasets and generate actionable insights.
Business Process Documentation: Ability to document and standardize business processes, ensuring compliance with organizational standards and facilitating smooth integration.
Strategic Thinking: Strong strategic thinking skills, with the ability to develop and implement integration strategies that align with GEHA’s business objectives.
Communication and Collaboration: Excellent verbal and written communication skills to effectively convey complex information to diverse stakeholders and collaborate cross-functionally.
Problem-solving and Adaptability: Ability to creatively solve problems and adapt to evolving healthcare landscapes, making data-driven decisions in a dynamic environment.
Project Management: Strong organizational and project management skills, with the ability to manage multiple projects simultaneously and meet deadlines.

#LI-Remote

Work-at-home requirements

Must have the ability to provide a non-cellular High Speed Internet Service such as Fiber, DSL, or cable Modems for a home office.
A minimum standard speed for optimal performance of 30x5 (30mpbs download x 5mpbs upload) is required.
Latency (ping) response time lower than 80 ms
Hotspots, satellite and wireless internet service is NOT allowed for this role.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

How we value you

Competitive pay/salary ranges
Incentive plan
Health/Vision/Dental benefits effective day one
401(k) retirement plan: company match – dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution
Robust employee well-being program
Paid Time Off
Personal Community Enrichment Time
Company-provided Basic Life and AD&D
Company-provided Short-Term & Long-Term Disability
Tuition Assistance Program

Please note that the salary information is a general guideline only. GEHA considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

The annual base salary range for this position is $96,944 - $136,656 USD.

GEHA is an Equal Opportunity Employer, which means we will not discriminate against any individual based on sex, race, color, national origin, disability, religion, age, military status, genetic information, veteran status, pregnancy, marital status, gender identity, and sexual orientation, as well as all other characteristics and qualities protected by federal, state, or local law. GEHA will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their compensation or the compensation of another employee or applicant. We are committed to creating an inclusive environment for all employees. Our diversity drives innovation deepens connections and strengthens our organization.

GEHA is headquartered in Lee's Summit, Missouri, in the Kansas City area. We recognize the importance of balance and flexibility and offer hybrid and work-from-home options for many of our roles.