Innova Solutions is immediately hiring for a Servicing Representative Analyst

Position type: Full time Contract

Duration: 6+ months

Location: South Jordan Utah 84095

As a Servicing Representative Analyst, you will:

The Account Surveillance and Fraud (ASF) group of the National New Accounts (NNA) Department consists of Regulatory, Policy and Procedural subject matter experts which handle U.S.A. PATRIOT Act verification, supporting document validation, quality control, document compliance, account closures, and offer support to Branch offices, National Operations, and other Special Product areas firm-wide.
The Senior Servicing Representative is responsible for evaluating PATRIOT Act verification exceptions, incoming documents and inquiries, performing associated research, and making a determination as to the right course of action for each result, inquiry, or document.
The Representative must develop subject matter expertise across the department and have the ability to apply that knowledge in determining document validity. The Senior Servicing Representative is also responsible for ensuring document compliance based on account type and taking the appropriate steps to remediate or close accounts that are out nof compliance.

The ideal candidate will have:

Customer Focus: Must be dependable, well-organized, detailed oriented, self-starter with the ability to define work scope, tasks, and utilize resources in order to meet established Service Level Agreements. Act with a sense of urgency and a can-do attitude to address business need and accomplish goals
Conflict Resolution: Ability to facilitate discussion; ability to quickly obtain relevant facts to resolve a problem is vital. Anticipates customer needs and consistently meets or exceeds their expectations. Must be available to work varying shifts dependent upon volume and/or business need. Must be able to work in a quota driven environment
Communication Skills: Must have excellent communication skills oral and written - including the ability to write and listen carefully and convey information accurately. Acts and communicates in a way that demonstrates a high regard for internal and external customers
Interpersonal Skills: Promote collaboration and teamwork and willingness to help others in and across the firm.
Maintain acceptable service levels and be able to continue to work effectively by remaining calm, confident, positive and clear minded regardless of the situation. Demonstrate active learning-continuously seeking opportunities to develop a deeper understanding of the business

Technical Skills:
-Computer Literacy Microsoft Office Suite
- Previous New Account experience is preferred
- Proven ability to learn other software packages

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!

Kuna sekhar

Sr. Associate - Recruitment

PAY RANGE AND BENEFITS:

Pay Range*: $20-$24 per hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
ClearlyRated Client Diamond Award Winner (2020)
One of the Largest Certified MBE Companies in the NMSDC Network (2022)
Advanced Tier Services partner with AWS and Gold with MS

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. * 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

American Cybersystems, Inc is acting as an Employment Business in relation to this vacancy.