Full Job Description
ob Title: Service Desk Agent
Location: Questa, New Mexico, On-site, Open to Re-Location
Pay: $30+/hr W2
Summary:
The Service Desk Agent provides a single point of contact to resolve or escalate various computer related issues and /or incidents. The Agent manages requests via service desk software that tracking, follow-up and closure of incidents.
Responsibilities:
* Trouble ticketing, triage, fixes, and dispatch.
* End-to-end problem management (ITSM), Access Control, Password Reset, problem resolution through technical scripts and knowledge base, For Applications: How To's, Printer Installations, GUI installs / updates
Requirements:
* Level III Support with 5-7 years experience Staffing & Scheduling of projects.
* Manage Customer needs(Service Level Agreement) To evaluate the current Helpdesk processes, staff and staffing responsibilities and flows and identify gaps and commonalities implement short term/interim solutions to meet the Enterprise Plan requirement accessibility.
* Be a strategic asset that is integrated with the organization it supports.
* Risk Management Suggest and implement the best practices of Industry.
* Serve as a single point of contact for Customer Develop solutions to meet the Enterprise Plan requirement accessibility.
Job Information
Job Category:
Other
Spotlight
Employer
Related jobs
Customer Service Associate - Temporary
Walgreens
Job DescriptionModels and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout...
Sep 20, 2024
DUNCAN, OK
Pharmacy Technician
Walgreens
Job DescriptionIn accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharm...
Sep 20, 2024
ROYAL OAK, MI
Certified Pharmacy Technician
Walgreens
Job DescriptionIn accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharm...
Sep 20, 2024
MINNETONKA, MN