Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Position Overview

Responsible for providing local branch support for intra-day activities and escalations within the branch to ensure quality customer service experiences and prompt resolution to customer issues. Cultivates and maintains on-going Customer, Branch, and Contact Center relationships. Collaborates with various field and corporate departments to resolve challenging customer issues.

Job Responsibilities

Provides support for escalated customer issues by ensuring prompt answering of transferred phone calls from the contact centers.
Provides support for technicians needing assistance with shifting appointments and/or making other modifications to customer accounts.
Assists branch leadership with scheduling issues and communicates changes to the customer. Includes managing intraday schedule changes and Pest Control new sales.
Proactively resolves Customer Follow-up Requests submitted from the contact center.
Monitors the Customer Incident Response Tool (CIRT) queue for 5-Star and NPS survey low scores and addresses each accordingly.
Processes manual tickets approved by the Service Manager.
Reviews and resolves both PC & TC cancel requests.
Posts NPS Surveys.

Job Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
1-2 years clerical or customer service experience preferred
Ability to read and comprehend complex instructions, correspondence, and written instructions
Excellent verbal, written, and interpersonal skills
Ability to effectively present information to customers & field workforce
Familiar with Microsoft Office applications – Word, Excel, PowerPoint, Outlook, SharePoint, Microsoft teams
Experience with AS400 software preferred but not required
Ability to multi task
Ability to type 35 words per minute
Ability to work in a stressful, fast-paced environment
Strong problem-solving skills
Ability to overcome objections

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Sitting for long periods of time while using office equipment such as computers, phones and other office equipment.
Repetitive motions; such as movement of wrists, hands and fingers while typing during your normal working environment
Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction

Incumbent is required to have:

Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading

Incumbent will be subject to:

Inside working conditions.

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Click here to read more about our Total Rewards Program which includes:

Professional and Personal Growth

Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

Savings and Retirement

401(k) retirement plan with company-matching contributions

Work-Life Balance

Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Our companies are proud to be Affirmative Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and those with disabilities.

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