here’s never been a better time to join NJM! With a nationally ranked reputation for outstanding customer service and a history that spans more than a century, NJM is a leading provider of worker’s compensation, automobile and homeowners insurance in New Jersey . It is an exciting time to join NJM as we are expanding into other states.
Become a member of our team and you’ll be part of company who operates for the sole benefit of its policyholders and is committed to maintaining the highest levels of service. Team members are offered a competitive compensation package and benefits including: a 401k plan, health coverage, a generous paid time off plan, and much more! What is it like to work at NJM?

For the benefit of NJM’s Commercial Lines policyholders, the Underwriting Technician, Senior is responsible for new and renewal (primarily mid-size and large) account policy rating, issuance, and mid-term changes. May also supplement the Commercial Customer Contact Center by handling customer inquiries. .

Essential Duties and Responsibilities:

Review incoming policy specification inquiries and/or Renewal Questionnaires and recognize changes that need to be addressed and/or referred
Provide customer support via phone and e-mail to policyholders or brokers related to questions about providing documentation, payment by phone and certificate requests
Verify accuracy and completeness of information necessary to process changes, including more complex entries and updates
Process mid-term changes and issue new business and renewal policies for all size accounts, primarily midsize and large
Take action on any specific renewal activities or instructions, including more complex activities and instructions
Participate in the rating of Commercial Package policies.
Limited rating of Workers Compensation and Commercial Auto policies.
Manage all work assignments and plan for date sensitive activities in advance of taking PTO
Assist with team members work assignments during their absence
When unsure of how to handle a particular situation, the Underwriting Technician, Senior is to seek advice and guidance from a supervisor
May handle certificate requests from customers in a timely fashion. This senior position will also handle certificates requiring consideration of endorsed language or changes to terms and/or conditions. The senior position may also consult with a supervisor for certificates requiring attention
Eventually assists in the training of Underwriting Technicians in regards to rating and processing of Commercial Package policies

Minimum Qualifications:

High school diploma or GED Equivalent
A minimum of 5 years’ experience with a Commercial Lines Insurance Company
At least 5 years’ experience rating middle market sized Commercial Package policy accounts
Ability to work with a high degree of accuracy and strong attention to detail
Strong communications skills (verbal, written and active listening)
Ability to multi-task and to deal with interruptions and able to regain focus on task at hand
Proficiency in computer usage, accurate data entry, Microsoft office suite and business-related software
Ability to collaborate with other co-workers

The Salary Range for this role is $52,651 - $60,600. Compensation is commensurate with experience and credentials.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.