Job Summary:

This position is responsible for exemplifying Bluemercury's customer service philosophy for New Stores, maximizing revenue and providing a high standard of customer service. You will serve as a feedback liaison between executives and stores. This individual will drive new store results above proforma to ensure the new stores onboarding are successful. 

Key Responsibilities:

• Model and uphold Bluemercury client service philosophy of friendly, honest expertise supported by outstanding service and sampling.
• Create introductions to new vendor partners.
• Customize and curate skill building guides based on store needs.
• Model the Bluemercury mission in all interactions with internal and external customers.
• Manage District profitability by maximizing revenues and validating that accurate cost controls are in place.
• Drive results by communicating with Store Managers, Retail Sales and Spa team; and by communicating operational challenges to the corporate team.
• Responsible for a high level of execution in Customer Service, Staff Management, Training and Development, Product Knowledge, Visual Merchandising, Inventory Control, and Vendor support.
• Coordinate and supervise execution of vendor events, Grand Opening activities, and customer appreciation events.
• Direct all store activities that build customer loyalty and rely on strong customer participation, which include vendor events, marketing efforts, and community events.
• Responsible for operational execution at the store level.
• Responsible for ongoing coaching and development, and performance review of Store Managers, Sales Associates and Spa Staff.
• Responsible for accurate and timely reporting of sales results, inventory management and communication of any issues that disrupt the smooth flow of operations.
• Inspect stores for high standard of cleanliness and identify/report facility issues in a timely manner.
• Ensures execution of Bluemercury policies and procedures at the store level.
• Plans time to devote 80% of the week to be in stores working with Store Managers and Sales Associates; 20% of time devoted to administrative responsibilities that support the smooth flow of operations.

Qualifications:

• 3+ years of leadership in multi-unit management, selling high- end cosmetics and skincare.
• Ability to travel to multiple store locations.
• Must be a hands-on leader with an entrepreneurial spirit, high- energy and attention to detail.
• Demonstrated results in previous leadership roles.
• A proven ability to train and lead all levels of store team; to include Store Manager, Estheticians, and Beauty Experts/ sales team.
• Outstanding communications skills, both verbal and listening.
• Ability to adapt in a dynamic, ever-changing, high growth environment.
• Commitment to providing expert customer service, quality operations and an unparalleled level of professionalism.
• Strong organizational skills and conflict resolution skills.
• Willingness to work a flexible schedule and must be available to work Saturdays.

What we can offer you:

• An inclusive, challenging, and refreshingly fun work environment  
• Empowerment to perform impactful work with tangible results  
• Competitive pay; including commission and bonus opportunities
• Merchandise discounts and gratis 
• Paid time off (PTO) for full time hourly employees
• Coverage across medical, dental, vision, and 401K
• Advancement opportunities and mentorship to grow your career
• Employee Assistance Program (mental health and financial literacy resources)  
• Fully Funded education benefits may include 100% of tuition, books, and fees  
• Colleague Resource Groups (CRGs), give-back/volunteer opportunities 

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