Innovate to solve the world's most important challenges
Senior Customer Support Management Professional
Houston area - Offering Relocation
To be considered for this position you must have previous experience in Industrial Automation (process controls environment) with leadership/supervisory experience.
The future is what you make it.
When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn't just about developing cool things. That's why all of our employees enjoy access to dynamic career opportunities across different fields and industries.
Are you ready to help us make the future?
The Service Operations Leader will drive operational excellence within the assigned territory customer group. The SOL will be accountable for ensuring, effective customer engagement from the local Lifecycle Solutions & Services (LSS) and broader Honeywell Process Solutions (HPS) team. The role will ensure all Contracts are renewed on time and drive growth across all LSS modes of service delivery. This will be achieved through effective Workforce planning, delivery coordination, and ensuring the delivery teams engaged with the customer base are competent to execute all committed deliveries in manner that ensure compliance to Honeywell and Customer Health, Safety and Environmental requirements in the most effective and efficient way compliant to LSS Global Service Methodologies (GSM)
KEY RESPONSIBILITIES
- Customer Engagement base needs and identify growth opportunities to be passed to sales or pursued directly.
- Develop a clear understanding of assigned Customers' business drivers, historical and present issues.
- Develop and deploy a prioritized Customer engagement plan (MOS) for assigned customers.
- Through consistent engagement, develop strong trust relationships with key contacts in the assigned accounts.
- As appropriate, develop and expand the customer network in all directions, particularly up and across their organization.
- Present deliverables reporting to Customers and Honeywell leadership as required.
- Manage the day-to-day concerns of the Customer, including corrective actions, ensuring satisfactory completion for all parties.
- Become the primary escalation point for Customer issues and sales support needs.
YOU MUST HAVE
- Post secondary education or certifications in Industrial Automation & Control technical certification and/or degree
- Minimum of 5+ years of experience in a leadership role within service operations management
- Ability to travel within the territory to meet customers >50% (Houston - Beaumont area)
WE VALUE
- 5+ Years of process automation industry experience.
- 5 Years of experience supporting a services organization with exposure to periodic customer contracts.
- Understanding of Honeywell HPS solutions to enable opportunity development.
- Sales and negotiation skills to enable contract and short cycle opportunity selling and order closure.
- Able to influence customer and internal contacts.
- Effective communicator with demonstrated success in team environments.
- Proven effectiveness in a highly matrixed organization.
- Ability to influence across functions & business groups to implement and drive change.
Additional Information
- JOB ID: HRD244018
- Category: Customer Experience
- Location: 2101 CityWest Blvd,Houston,Texas,77042,United States
- Exempt
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.