Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Role Summary

Genesys is looking for Senior Business Unit (BU) Enablement Partner for our global Customer Success organization to enable and support the assigned Customer Success business units to achieve their strategic enablement goals and objectives. This role typically involves collaborating closely with business unit leaders, managers, and teams to enhance their capabilities, skillsets, and team performance.

Responsibilities

The primary responsibilities will include, but are not limited to:

BU Stakeholder Engagement:

• Partner with BU leaders to understand their enablement needs, objectives, challenges, and priorities.
• Identifies and analyzes stakeholders who will be key contributors to employee enablement initiatives, assess their level of influence, interest, readiness for change and develop tailored communication and engagement plans to involve them throughout the enablement process
• Collaborate with assigned BUs to ensure they are equipped with the capabilities and resources needed to deliver exceptional service to customers, drive retention, and maximize customer lifetime value.

BU Capability Development:

• Identify skills and competency gaps within the BU and identify targeted development programs to address them in collaboration with partner enablement teams and resources.
• Ensure BU teams are effectively utilizing tools such as CRM, ERP, and collaboration platforms to achieve their objectives.
• Provide real-time role based hands-on support and guidance to assigned BU teams on regular and consistent basis (e.g., expert help w/practical application of skills/capabilities).
• Support, coach and provide guidance to fellow team members peer resources as needed.

BU Performance Measurement:

• Track & monitor key performance indicators (KPIs) and metrics to demonstrate the success of enablement initiatives.
• Regularly analyze performance data to identify trends, insights, and areas for improvement.

Collaboration and Communication:

• Foster strong relationships with BU leaders, cross-functional teams, and external partners.
• Facilitate effective communication and collaboration across the BU to ensure alignment and synergy.

Project Management:

• Lead and manage key projects and initiatives within the BU, ensuring timely and successful execution.
• Coordinate resources, manage timelines, and communicate progress to stakeholders.

Qualifications:

• 8+ years of experience in business operations, enablement, or a related role, with a focus on driving strategic initiatives and performance improvement.
• Bachelor’s degree in a business or technology-related field.
• Ability to coach and guide newer team members effectively.
• Proven track record of leading and implementing successful enablement programs and initiatives.
• Strong understanding of business processes, technology solutions, and performance measurement.
• Excellent leadership, communication, and interpersonal skills.
• Experience with change management and driving organizational transformation.
• Strong analytical and problem-solving abilities.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.