Full Job Description
Job Summary:
Responsible for answering Asset Protection Hotline, delivering exceptional customer service, data entry with attention to detail and processing incident reports. Completes remote DVR surveys of store locations to address safety and security concerns. Department is 24/7. Must be available to work weekends and holidays. Training will occur on 1st, 2nd, or 3rd shift.
Job Responsibilities:
- Provides exceptional customer service while answering AP Hotline calls
- Takes action to record incident details in a professional, time-sensitive, customer-focused manner in accordance with company and Security Alarm Center policies and procedures
- Process and communicate details as they pertain to incidents occurring at store locations
- Perform Live Store Tours (LST) utilizing store's DVR systems remotely
- Multi-task in a dynamic work environment
- Data entry, general word processing and administrative activities
- Completes other duties, including special projects, as assigned by Management
- Meets or exceeds key performance indicators of the role
- Maintains a high degree of confidentiality
- Available to work a variety of shifts, including weekends and holidays; understands the staffing expectations of working in a 24/7/365 environment; must be flexible within hours of operation and willing to work overtime
- Provide assistance & support to Operations and Maintenance personnel
- This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job. This is not an exhaustive list of all duties and responsibilities. Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs as necessary.
Education:
Education: High School/GED
Specific Knowledge and Skills:
- Ability to manage confidential employee information
- Capable of working in a high-energy, fast paced, demanding environment
- Perform documented complex tasks
- Excellent verbal and written communication skills
- Excellent interpersonal skills and the ability to work effectively across all levels of the business
- Strong attention to detail
- Ability to multi-task and prioritize tasks in a dynamic team-oriented environment
At times, periodic mandatory over-time at 1.5x pay may be required in accordance with federal and applicable state and local laws.
Job Information
Job Category:
Legal
Spotlight
Employer
Related jobs
Industrial Automation and Controls Engineer
Estes Energetics
Estes Energetics, along with its subsidiary Goex Industries, is an American manufacturer of black powder, chemicals, and rocket motors. Our agile and experienced team is proud to make products that su...
Sep 23, 2024
Penrose, CO
Ophthalmic Technician
CLEAR SIGHT PARTNERS, LLC
Hiring Bonus!! $500We are looking for an Ophthalmic Medical Technician to join our Pasadena Eye Center Team!At Pasadena Eye Center, a Sight360 company, we believe sight is our most important sense. It...
Sep 23, 2024
St. Petersburg, FL
Ophthalmic Technician
CLEAR SIGHT PARTNERS, LLC
At Florida Eye Specialist and Cataract Institute, a sight360 company, we believe sight is our most important sense. It is a priceless gift that goes far beyond how you see the world. Sight is how we m...
Sep 23, 2024
Brandon, FL