Job#: 2040677

Job Description:

Job Summary As an NFS Engineer at one of our largest clients, your mission is to deliver exceptional support to all employees. You’ll play a vital role in resolving support requests, ensuring customer satisfaction, and maintaining seamless service delivery. From deploying IT assets to the clients employees to providing hands-on deskside support for computer hardware and software, you’ll be at the forefront of technology solutions. Collaborating with various lines of business across the bank, you’ll contribute to a thriving IT ecosystem.
Duration: 4-month contract/ potential extension
Location: Cleveland, Ohio
Responsibilities

• Imaging, Configuration, and Troubleshooting: You’ll handle the imaging, configuration, installation, and troubleshooting of personal computers and software. Your technical expertise will be crucial in diagnosing and resolving issues promptly.
• Documentation and Reporting: As an engineer, you’ll create comprehensive documentation and run reports. Clear communication and attention to detail are essential for maintaining accurate records.
• Solution-Oriented Approach: You’ll actively engage with clients, working together to devise innovative solutions that enhance services. Your ability to think critically and propose improvements will be highly valued.
• Stay Current with Technology: The ever-evolving tech landscape demands that you stay informed about the latest technologies Key offers. Your curiosity and adaptability will drive success.
• On-Site Presence: This role is not remote.

• Experience: A minimum of 5 years in technical support within a computer support environment. However, we’ll consider less time if you demonstrate a natural aptitude for the role.
• Education: An associate degree in computer science and/or business, or equivalent work experience.
• Customer-Centric Attitude: You thrive in a customer-oriented, positive team environment. Your friendly demeanor and excellent customer service skills set you apart.
• Effective Communication: Strong interpersonal, verbal, and written communication skills are essential for collaborating with both technical and non-technical colleagues.

• Platform Support: Engage in supporting the computer platforms across corporate, campus, and data center locations.
• Project Support: Provide assistance on single projects and initiatives, ensuring adherence to scope, budget, and timeline.
• Asset Management: Track corporate IT assets throughout their lifecycle.
• Desktop Application Maintenance: Install, support, and maintain desktop applications to keep our systems running smoothly.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.