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Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP's Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

This is a Full Time 40 hour a week position - all onsite. It requires 5 years of previous Nursing work expereince. Candidates with previous hospital Case management expereince or home care expereince is preferred. This position offers a $2500 sign on bonus.

Under the general supervision of the Director, the Case Manager provides clinically-based support to the delivery of effective and efficient patient care. Paces each case from physiological and economic perspectives. Has overall accountability for the utilization management and transition management for patients within the assigned caseload. Partners with Social Workers and collaborates with other health care team members to identify appropriate utilization of resources and to ensure reimbursement. Uses criteria to confirm medical necessity for admission and continued stay. With the patient, family and health care team, creates a discharge plan appropriate to the patient's needs and resources.

What you will do

Determines medical necessity, appropriateness of admission, continuing stay and level of care using a combination of clinical information, clinical criteria, and third party information. Intervenes when determinations are not in alignment with clinical information, clinical criteria or third party information to resolve the situation. Documents all case management interventions in the current electronic system (EPIC).
Validates admission and continuing stay criteria with third party payers as well as the Attending Physicians. Recommends alternative care sites where appropriate.
Collaborates with third party payers to prevent denial of payment and proactively addresses issues contributing to a potential denial. Intervenes to prevent the denial when possible.
Supports the effective prevention and management of denials, including providing requested information as part of the appeal process.
Assesses the patient and family for continuing care needs to develop, implement and evaluate an effective discharge plan in collaboration with the multidisciplinary team. Uses knowledge of usual length of stay to initiate a plan for discharge.
Collaborates and communicates with patients/families related to reimbursement issues and to create a discharge plan. Supports the process of patient choice in establishing a discharge plan.
Uses clinical knowledge and knowledge of anticipate response to treatment to assess patient progression towards anticipated outcomes. Communicates and coordinates with the patient/family and health care team to intervene when progression is stalled or diverted. Addresses actual/potential barriers to discharge
Completes the interventions necessary for discharges to home with self-care, home with services or short term skilled nursing facility placement. Assembles necessary referrals, discharge summaries and pertinent information for discharge to home, placement, or transfer prior to the day of discharge.
Actively contributes to, participates in, and follows through on interventions identified in care coordination and complex patient rounds.
Identifies high risk patients and creates a collaborative plan to address their unique needs.
Other Responsibilities:
Adheres to established departmental policies, procedures, and objectives.
Enhances professional growth and development by accessing educational programs, job related literature, in-service meetings, and workshops/seminars.
Enhances professional growth and development through participation in educational programs, current literature, in-service meetings and workshops.
Maintains established department/hospital/system policies and procedures, directives, safety, environmental and infection control standards apprpriate to this position.
Demonstrates a courteous and professional manner through interactions with internal and external customers.
Integrates scientific principles and research based knowledge in decision making.
Exemplifies a professional image in appearance, manner and presentation.
Engages in self-performance appraisal, identifying areas of strength as well as areas for professional development.
Reseraches, selects and promotes adaptation of best practice findings to ensure quality patient care and optimal outcomes.
Adapts behavior as needed to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style
Performs other related duties as assigned.

Education Qualifications

Technical Diploma Nursing Required
Bachelor's Degree Nursing Preferred

Experience Qualifications

At least five (5) years experience. Required
Previous experience with discharge planning or home care experience Preferred or
Prior experience as a Case Manager or Utilization Reviewer Preferred or
Previous experience in a pediatric setting or similar adult setting Preferred

Skills and Abilities

Excellent communication skills and demonstrated organizational skills.
Ability to work effectively with all departments and all levels of CHOP professionals.
Ability to work independently or within a team structure.
Must be very organized and able to work independently.
Ability to establish priorities among multiple needs, meet deadlines and maintain standards of productivity.
Knowledge of managed care admission process (i.e. verification of benefits, admissions notification).
Ability to effectively negotiate with internal and external providers of patient care services.
Sound problem solving skills.
Excellent customer service orientation and strong interpersonal skills.
Computer skills and a working knowledge of Word, Excel and Access.

Licenses and Certifications

Registered Nurse (Pennsylvania) - Pennsylvania State Licensing Board - upon hire - Required
Accredited Case Manager (ACM) - American Case Management Association (ACMA) - upon hire - Preferred or
Certified Case Manager (CCM) - Commision for Case Manager Certification - upon hire - Preferred

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.

Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.

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