Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us:https://dhip.dukehealth.org/about-us

JOB LOCATION

Pediatric Hematology/Oncology - 315 Trent Drive

JOB SUMMARY

We are seeking a Provider Support Assistantfor Pediatric Hematology-Oncology located in Durham, NC to perform administrative responsibilities of a complex and confidential nature in support of major departmental activities to maintain efficiency in organizational operations.

JOB DUTIES AND RESPONSIBILITIES

Telephone Responsibilities:

• • Obtain complete information on incoming calls (name, MRN, telephone number, date call was received and reason for call).
  • Retrieve calls from the call queue and assist or direct callers to the appropriate person or group (Appointment center, clinic, nurse, and provider) in a timely fashion.
  • Retrieve voicemails the same day, record all information and date and time of the message and route accordingly.

Letters / Clinic Notes

• • Print/Route letters and clinic notes that are routed to you within 24 hours of receipt.
  • Enter Remind me or Recalls based on return instructions and update Health Maintenance.return instructions and update Health Maintenance
  • Route or Fax clinic notes to external referring physicians.

Templates

• Process schedule change forms within 48 hours of receipt to ensure accuracy and completeness.
• Make sure changes are reflected in Maestro Care within 1-2 weeks and follow up if changes are not made.
• Make sure all patients are bumped in a timely fashion.
• Enter scheduling inquires and follow up if scheduling issues are not addressed within 3 days.
• Work closely with Clinic staff to make sure patient questions are answered quickly.
• Review schedules one week in advance to identify cancellations and potential scheduling errors, communicate to scheduling center as appropriate.
• Review schedules and templates for errors.
• Conduct provider schedule audits in EPIC and QGenda to ensure each schedule is accurate every month and every 6 months.

Scheduling and Referrals

• • Primary New Patient Hematology Coordinator.
  • Schedule Return clinic appointments when necessary.
  • Check daily Inbasket and E-mail Messages.
  • Respond to Inbasket and e-mail messages within 48 hours and complete any non-urgent requests within 5 to 7 days or within the specified timeframe given. For urgent requests, it is required to complete the task as soon as possible or within the specified timeframe given.
  • Send externals referrals to outside facilities for labs, studies, tests, etc. as requested by providers.
  • Contact referring offices to retrieve Outside Records.
  • Make sure that New and Second Opinion patients have outside records in Maestro Care prior to the appointment.

• Ad hock assignments: as necessary and related to the scope of your work

JOB ELIGIBILITY REQUIREMENTS

• High school diploma or equivalent education required.
• One-year experience of clerical or general office support required.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.