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About Duke Health Technology Solutions
Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health.By harnessing the power of innovative technologies like cloud computing and artificial intelligence - and pairing them with a forward-thinking approach - Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.
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Occupational Summary
DHTS Project Manager Levels 1
This position reports to the DHTS PMO Manager while managing several healthcare IT projects of various sizes.
LEVEL 1:
The PM1 is an entry-level project manager position that will demonstrate project management skills based on Project Management Institute's (PMI) framework as adapted to support Duke Health. The goal of this position is to provide working exposure to planning and managing resources, scope, timeline, risks, and issues as part of overall projects.
Duties and Responsibilities of this Level at a minimum:
* Manages several projects and may receive guidance from senior PMs, Service Owner and the PMO Manager to refine his or her individual skillsets.
* May manage related projects in a program construct and may receive close guidance and support from the program manager, Service Owner, PMO Manager and/or the Sr. Director, PMO.
* Follows PMO methodology and ensures adherence to project management standards. Responsible for managing projects using Duke Health tools and techniques. Supports adherence to common processes, such as the Project Management Methodology (PMM) process, and IT Service Management. Ensures the appropriate level of documentation, communication, and PM rigor are applied to each project.
* PLANNING: Assists the Service Owner/Project Sponsor with scheduling work to achieve service delivery, demand and/or specific project scope. Develops a project plan/schedule and tracks progress to key milestones. Assesses and tracks interdependencies within the project and impacts with other projects.
* SCOPE MGT: Demonstrates the ability to analyze a project with defined scope and/or requirements and develops a well-organized plan to ensure project success. May require assistance from the program manager, Service Owner, PMO Manager and/or the Sr. Director, PMO to address ambiguous scope/requirements.
* ISSUES AND RISKS: Works with the senior level PMs, Service Owner, PMO Manager and/or the Sr. Director, PMO as necessary to manage project progress and determine corrective actions to proactively address issues and minimize risks when needed to ensure successful project implementation.
* RESOURCE MGT: Works with Service owner, resource managers, Project Portfolio Manager, and senior level PMs as necessary to identify resource needs and competencies, set and communicate team/individual responsibilities, and identify any resource or competency gaps. Engages the project team, resource manager, and the Project Resource Analyst to estimate, document, and maintain project resource allocations.
* STATUS TRACKING: Documents and communicates appropriate project status within published timelines. Reports key items within the status updates.
* MEETING MGT: Responsible for facilitating meetings with the project team and key stakeholders as needed and delivering an agenda, meeting minutes and other artifacts to ensure all meetings are productive.
* VENDOR MGT: Relies on the Service Owner to manage relationships with third party vendors.
* STAKEHOLDER MGT: Works with the senior level PMs, Service Owner, PMO Manager and/or the Sr. Director, PMO as necessary to develop stakeholder relationships and appropriate documentation.
* Responsible for successfully passing ad hoc project health checks throughout the project lifecycle.
* Acts as a project liaison for their assigned DHTS Service Area.
* May participate in testing new ServiceNow releases.
EDUCATION/TRAINING
Levels 1 - Bachelor's degree in a related field, or four years related technical experience required.
LICENSURE/CERTIFICATION:
ITIL background with V3 certification required
Levels 1 - PMP certification, and/or Agile/Scrum certification preferred.
EXPERIENCE:
Level 1 -
* Minimal 1 year of documented project management experience.
* 2+ years working in technology or healthcare, preferably healthcare IT.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
