STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!

Strategic Staffing Solutions is currently looking for a Project Coordinator for a contract opportunity with one of our largest clients!

Candidates should be willing to work on our W2 ONLY.

Job Title: Project Coordinator

Key Skills:

* Project Management
* Call center experience
* Leadership and analytical experience with data / operations

Role Type: W2 only, No c2c

Duration: 12 months

Location: New Hudson, MI

Schedule: Hybrid

Role Summary:

Engagement Description: Resource responsible for oversight of an outbound call campaign and coordination between Service Operations teams, Senior Health Services team and vendor teams.
Duties include:

* Provisioning access to support the outbound call program
* Serving as a liaison between SHS, vendor and SO teams
* Lead meetings, such as, call calibrations, weekly touchpoints, performance meetings,
* Provide weekly performance reporting
* Monitor performance and request corrective action as appropriate

Required Skills/Experience

* Excellent analytical, organizational, problem solving, verbal and written communication skills.
* Knowledge of project management tools and methodologies.
* Ability to work independently, within a team environment and with multiple priorities.
* Proficient in current industry standard PC applications and systems (e.g., Access, Excel and Word).
* Ability to work closely with the technical support team in understanding and resolving systems issues.
* Ability to develop, implement, and monitor policies, procedures, and customer service alerts.
* Support vendor in achieving performance management, KPIs and SLAs.
* Onboard and train vendor leaders or vendor trainers, as needed.

Preferred Skills/Experience

* Health care experience
* Three or more years experience in related field

"Beware of scams. S3 never asks for money during its onboarding process."

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