About this role:

Wells Fargo is seeking a Product Management Director to lead the new Me2Me Payments Product Management and Development team, as part of the Consumer, Small & Business Banking (CSBB) Payments Group. This role will be reporting directly to the Head of CSBB Payments and will be responsible for the overall success of the Me2Me Job-to-be-done, including responsibility for New Account Funding use cases, the Inter-bank Transfers, and Mobile Deposit products. This leader will be responsible for the end-to-end customer experience, setting the business strategy, OKRS (Objectives and Key Results), and managing the on-going execution and success of the business. Additional responsibilities include managing a team of product managers and owners, managing various risks (e.g. Fraud, Compliance, Operational) and ensuring alignment of work to the broader Consumer, Small & Business Banking and Payments strategies. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Own, define, and drive the Me2Me Job-to-be-done strategy and roadmap

• Manage engagement with key internal stakeholders across the organization including Technology, Digital, Operations Independent Risk Management, and Legal

• Analyze customer and results-oriented information to identify root cause/opportunity, develop solutions based on data, and measure results after implementation

• Create a culture of orientation the customer and data

• Partner closely with Deposits, Digital, and Fraud teams to balance customer experience, business growth, and fraud risk management objectives

• Responsible for a Risk Assessable Unit (RAU) as part of companywide Risk and Control Self-Assessment Program

• Own the end-to-end risk management across the Me2Me Job-to-be-done including managing financial, regulatory, reputational, and customer risks

• Ensure compliance with applicable internal policies and regulations

• Manage and develop specialized teams of professional individual contributors

• Manage companywide efforts to align and coordinate distribution channels, systems requirements, product introduction, marketing, training, and ongoing product and service management

• Collaborate with and influence stakeholders at various level across the organization from junior individuals to operating committee members and their directs

• Manage allocation of people and financial resources for the Me2Me function

• Identify, attract, and grow talent to meet individual and organizational objectives

Required Qualifications:

• 8+ years of Product Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 4+ years of Management experience

Desired Qualifications:

• Background and experience with digital Account Funding, Transfers (e.g. ACH, Instant, Me2Me), Mobile Deposit

• Strong understanding of compliance requirements related to payment products

• Experience with understanding fraud trends and developing strategies to mitigate loss and customer impact

• Expert verbal, written and presentation skills; must be able to effectively communicate and broker agreements amongst diverse, differing, competing, and/or conflicting perspectives/priorities

• Experience managing team of Agile Product Owners and overseeing scrum team development of a product

• Strong Analytical skills with high attention to detail and accuracy

• Ability to effectively communicate, create and deliver dynamic presentations to all levels of the organization

• Strong understanding of emerging payments trends and payment rails

• Experience managing a product P&L

• Proven effective manager and leader, capable of attracting, mentoring, retaining, and promoting talented and productive staff

Job Expectations:

• Willingness to work on-site at stated location on the job opening

• This position offers a hybrid work schedule

• Ability to travel up to 10% of time

• This position is not eligible for Visa sponsorship

• Required location(s) listed below

Posting Locations:

• NC-Charlotte: 401 S Tryon St Charlotte, NC 28202

• MN-Minneapolis: 550 S 4th St Minneapolis, MN 55415

• AZ-Phoenix: 11601 N Black Canyon Hwy Phoenix, AZ 85029

• AZ-Chandler: 2700 S Price Road Chandler, AZ 85286

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.