Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

The Principal Program Manager will work with the high performing Program team within Vivint SmartHome's Innovation group as they look to deliver innovative and leading services via technology (inc software, hardware, analytics and strategic partnerships).They will work across operational and product / engineering groups to deliver outcomes while contributing to improving the way we work together.

The Principal Program Manager is the lead program team member with the cross functional product portfolio horizontal supporting the Horizontal Lead, being their go to partner for all items relating to program delivery and management/risk or product delivery and execution.The Principal Program Manager will represent the program efforts in leadership forums as appropriate.

It is expected the Principal Program Manager spend approximately three quarters of their time working directly on programs within their horizontal as a program manager.The remaining quarter will be leading cross-business improvement initiatives with appropriate sponsorship.

The Principal Program Manager will also support the horizontal by facilitating strategic planning and budgeting for programs within the horizontal working closely with Product, UX, and Engineering on the needs to be delivered and what is required to deliver (including how).

The Principal Program Manager will oversee delivery of a set of programs that can be resourced as a single program, or multiple sub-projects within a program depending on size and complexity.They will need to work across Vivint's Innovation Center Teams (Product Management, Hardware and Software Engineering, UX, Design, QA) as well as Vivint's broader operational Groups (Supply Chain, Operations, IT, Marketing, Finance).The role will primarily cover new product development projects but could include product feature development, revisions of hardware, software updates or product pilots.

At the fundamental level, the Principal Program Manager's role in Vivint is to lead a broad team and manage scope, budget, schedule, and quality with high order ability to bring people and teams together, identify risks, necessary tradeoffs to maintain track with program goals and negotiate between those stakeholders to deliver a product that will meet the business goals to delight our customers, provide peace of mind and be business accretive.

JOB RESPONSIBILITIES:

OWNERSHIP: Own the plan, schedule and budget for your assigned program and projects. Understand priorities and create clear plans to deliver.Communicate with stakeholders and partners.Set and meet commitments. Set specific release dates and milestones with the team and keep them focused on owning those accountabilities while communicating needs for support or issues that put those at risk.
LEADERSHIP: Know Vivint's strategic priorities, and make sure the team's work is aligned to the top priorities.Partner with engineering teams to deliver working solutions in software, products and systems. Set schedules and create strong execution plans to develop products and features to bring to market.Partner with the Product, Engineering, Supply Chain, external partners and Operations team to drive the program.Work across teams to review proposed scope and provide Level of Effort (LOE) estimates as well as suitable tradeoffs for quality and business risk.
COMMUNICATION: Create appropriate communications to update the business regularly on status, risks and support needed to be successful.Provide weekly status updates communicating progress towards commitment in terms of scope, schedule, and cost.
RISK AND ISSUE MANAGEMENT: Lead the team to identify risks up front, manage and mitigate them and monitor residual risks and any issues that arise.Track tasks and lead a culture of accountability in the team and across the business.Setup excellent change and risk management practices to keep work on track.
ADDITIONAL ITEMS FOR PRINCIPAL PROGRAM MANAGER:Represent horizontal overall in matters relating to program delivery, risk, program budgets and strategic planning.Recruiting and management of horizontal program team members.Leadership role within horizontal partnering with the Horizontal Lead and Tech Lead.Leading the process for strategic program planning and budgeting relating to program delivery.

DAY 2 DAY & TOOLS:

Facilitate and chair relevant program meetings, participate in agile activities, develop communications, and deliver to stakeholders.Hold regular risk reviews and accountability tracking meetings.Work with stakeholders as risks and issues arise.Develop partner relationships and manage performance of partners relating to program delivery.Work with team to monitor and keep program on track or escalate risk and support needed as required.
Draw on professional experience of scheduling, risk and task tracking platforms (MS PROJECT, SMARTSHEETS, EXCEL, etc.) as well as content and engineering tracking systems (e.g. JIRA, CONFLUENCE, SHAREPOINT, etc.)
A bias to strong leadership, communication and interpersonal skills will exist in assessing success in this role along with the ability to work in a fast-paced environment where change and pivots to priorities occur

ORGANIZATIONAL STRUCTURE:

MATRIX (or CROSS-FUNCTIONAL) STRUCTURE / PRODUCT PORTFOLIO VERTICALS: The program manager's primary relationships and responsibility are to the team they work with on a daily basis and they are assign as well as co-located within a product portfolio horizontal or team (incl product, engineering, UX, etc) where they support the Horizontal Lead and team to execute on their roadmap and plans.
REPORTING LINE: The program roles report up through the Program Management organization for support on methodologies, tools, skill development, escalation and best practices/performancemanagement etc.The Principal Program Manager will report to the Sr Director of Program Management, with a "dotted line" into the Horizontal Lead.
VIVINT OPERATIONS AND OTHER TEAMS: The Principal Program Manager will assume a broader responsibility for leading the respective programs they own across all of Vivint and interface with representatives or leads from each of the operational units (Supply Chain, Finance, Field Services, Customer Care, IT, Marketing) and relevant channels (Direct to Home, NIS, Retail) to ensure coordinated and aligned product launches and decisions.It is expected that Principal Program Manager Lead role will also be proactive in engaging with leaders across the business to communicate and resolve issues in relation to their program portfolio.
EXTERNAL PARTNERS: For vendors or suppliers, the Principal Program Manager partners with our supply chain organization (who lead partner/vendor selection, ongoing relationships, commercial agreements, and broader performance) to manage partner performance in relation to their specific program.This will include developing appropriate relationships and accountability mechanisms to monitor status, schedule performance, and risks and issues.In the scenario where a program includes working in partnership with an external channel partner the Principal Program Manager also support sales and teams and develops a relationship with them as it pertains to execution of the program milestones and goals.

REQUIRED SKILLS and ATTRIBUTES:

Team Leadership, ability to establish a leadership identity within the respective groups and overall stakeholder organizations and partners.
Demonstrate the ability and track record of leading in project delivery and excellence in communication.
Demonstrate passion to succeed, inspire and motivate the team.
Strong negotiation skills as well as ability to facilitate informed and timely decisions and mediating tradeoffs with various groups to deliver a product on time and ready for market.
Deliver clear, concise professional verbal and written communication that is appropriate to the situation and audience. Including commitment to transparency, and stakeholder-based communication.
Exceptional collaboration, listening, written and verbal communication skills, including an ability to clearly communicate with both business and technical audiences.
Encourage participation & decision-making by all team members and effectively manage group dynamics.
Experience working with remote and overseas teams and ability to engage across various cultural and language environments.
Willingness to travel and participate in after-hours calls as required when working with partners in other geographic locations.

FUNCTIONAL/LEADERSHIP COMPETENCIES

Honesty & Integrity: do the right thing
Customer Obsession: relentless passion to serve the customer
Innovation: innovation is essential - today's innovation is tomorrow's lifeblood
Winning Together: individuals win games; teams win championships
Exceptional: create value, not just motion
Giving Back: helping people
Accountability: holding self and others accountable to meet commitments
Communication: developing and delivering multi-mode communications that convey a clear message to different audiences
Growth Mindset: frame of mind where basic abilities can be developed through dedication and hard work while embracing resilience, change, and nimble learning
People Skills: ability to communicate effectively on an interpersonal level; manage conflict positively; work productively with others to find solutions and reach agreement, and motivate and inspire others
Influence: the capacity to be a compelling force on or produce effects on the actions, behavior, and opinions of stakeholders
Business Acumen: applying knowledge of company business and the industry to achieve organizational goals
Executive Presence: the way to carry yourself, present yourself, communicate with others, and project competence and calm
High-Performing Teams: create common vision, goals, metrics and collaborate, challenge and hold each other accountable to achieve outstanding results
Preferred:
Change Management: prepare, equip and support individuals to successfully adopt change in order to drive organizational success and outcomes
Organizational Savvy: maneuvering comfortably through complex policy, process, and people-related organizational objectives
Strategic Thinking: seeing ahead to the future possibilities and translating them into breakthrough strategies
Cross-Collaboration: building partnerships and working collaboratively with others across the organization to meet shared objectives

MINIMUM EXPERIENCE and QUALIFICATIONS:

Min. 10 years professional experience leading large programs software and services platform projects.Hardware experience is not mandatory but a clear aptitude and willingness to work with this domain is needed
Bachelors' degree in Business, Engineering or a related field with formal project management training (preferably PMP or similar qualifications).
Track record of leading others & positive change in project definition, project delivery, and process improvement.Experience in roles where delivery was a responsibility with demonstrated experience in making trade-off decisions to meet targets and goals
Working experience with project methodologies such as agile and related hardware development processes incl EVT/DVT/PVT framework awareness.
Past success in creating high performance teams, inspiring and empowering them to achieve results.
Experience working with IoT, smart home technology, or consumer electronics
Background working on or managing programs related to AI/ML that delivered technologies in customer facing products

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.