Responsibilities

Job Responsibilities:

• Train Field Service Engineers on new and existing Mass Spectrometry equipment to the level of being certified thru hands-on training seminars in Shelton, CT or other field-based locations.
• Schedule and coordinate attendance to recurring training seminars for Field Service Engineers.
• Use existing training already created but also be able to create new trainings when new instrumentation is released.
• Learn any new instrumentation to the level of being able to train and certify others on it.
• When not hosting a training session at the Shelton, CT training facility, candidate will work at their home site, customer site or remotely as needed, answering inbound calls from engineers in the field who need additional assistance repairing the equipment.
• Infrequently, in cases where walking through equipment repair is not enough, candidate will be required to travel on site to fix equipment in person.
• The Mass Spectrometry SME is expected to identify new courses and assist in the acquisition of additional instruments as needed.
• Travel on average once a quarter to Shelton, CT training center to facilitate training courses.
• Travel to customer sites (on occasion, but infrequently) to repair equipment if it cannot be explained via telephone to on-site Field Service Engineer or if no Field Service Engineers are available to resolve the issue.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time

Critical Skills

• Strong interpersonal skills; strong team player with customer satisfaction focus
• Ability to follow written and verbal directions
• Read and understand technical bulletins and service manuals
• Work under time constraints
• Maintain alertness and concentration
• Work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions
• Ability to operate personal computer to enter data and generate reports
• Outstanding interpersonal, written, and verbal skills demonstrating the ability to communicate information clearly and accurately with others in a clear and concise manner.

Basic Qualifications:

• Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment OR
• Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 7 years direct experience with repair of laboratory equipment OR
• High School Diploma plus 10+ years direct experience with repair of laboratory equipment

Preferred Qualifications

• Subject Matter Expert level knowledge of Mass Spectrometry (MS)
• Solid knowledge and experience repairing Agilent instrumentation.
• Experience as a technical trainer and/or designing curriculum.

Working Environment:

• Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
• Job pace may be fast and job completion demands may be high.
• Must be able to remain in a stationary position more than 25% of the time
• The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite. Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
• Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
• Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer and Outlook email.
• Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.
• Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, hazardous chemicals.
• May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against animal allergens where animals are present in the laboratory environment.

The annualcompensation range for this full-time position is $97,760 to $146,640. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.