Job Summary

The Briarwood Medical Group Ambulatory Care Unit (ACU) is a Patient Centered Medical Home in the Division of General Medicine, which provides team-based primary care to adult patients. The primary mission of the ACU is to provide timely, high-quality, evidence-based, empathetic care to a population of diverse patients while also upholding the academic mission of Michigan Medicine through the education of medical students and residents. We are seeking a compassionate and enthusiastic Patient Services Intermediate / Patient Account Rep/Referral Coordinator to join our team. This individual will share our priorities which include: high quality medical care, excellent customer service, commitment to innovation, safety of staff and patients, efficiency, employee satisfaction, stewardship of resources and the ideal experience for our patients, families and employees.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

Advanced MiChart responsibilities:

• Manage complex billing and referral work queues
• MiChart Reporting functions; ability to run MiChart reports and analyze as needed
• Oversee assigned MiChart In-Basket
• Maintain responsibility for MiChart grids
• Template editor, including provider template submission & changes
• Maintain up to date and detailed scheduling requirements for provider templates
• High-functioning scheduler

Provide complex clerical support services:

• Process Provider time off requests
• Obtaining and tracking pre-appointment records; including but not limited to lab and diagnostic results, appointment clearances, progress notes, etc.
• Prior authorizations for testing (Genetic and Molecular), medications and DME
• Manage clinical databases, if applicable
• Responding to concerns, questions, and complaints from patients

General Duties/Office Support

• Maintain supplies in department
• Prepare and distribute patient education materials and other general office functions i.e. Fax server monitoring, copy and image documents etc.
• Other general office functions
• Serve as a mentor for Patient Services Assistants and Associates
• Assist in onboarding new team members, providing resources to facilitate the learning of position.
• Manage, coordinate, and maintain external relationship with Outreach clinics (non-um clinics), if applicable
• Participate in team/clinical meetings
• Cross coverage for PS Assistants and Associates

Required Qualifications*

• High school diploma or GED
• 3-4 years of experience 
• Knowledge of basic medical terminology
• Prior experience performing complex scheduling 
• Exceptional interpersonal skills and ability to work well within a team setting
• Communicates effectively
• Demonstrates active listening, written, verbal and information technology skills
• Ability to multi-task in a fast paced, multi-disciplinary clinical setting.
• Demonstrated excellent attendance
• Extensive knowledge of Microsoft Outlook
• Expected to be proficient in identifying problems, seeking and implementing solutions

Desired Qualifications*

• Solid understanding of computers, email, and Microsoft Office applications
• Prior Cadence and MiChart/Epic experience
• Previous experience in an ambulatory care clinical setting
• Experience working within a large, complex healthcare setting
• Knowledge of university policies & procedures
• Knowledge of medical terminology
• Knowledge of insurance carrier requirements

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment. 

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.