Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us:https://dhip.dukehealth.org/about-us

$2,500 Commitment Bonus| Paid out in 2 equal installments over 12 months in 6-month increments (received at 6 months and 12 months).**Only new hires who have not worked for Duke University Health System in the past 12 months (at the time of offer) are eligible to receive the commitment bonus.**

JOB LOCATION

Signature Care of South Durham - 234 Crooked Creek Pkwy

JOB SUMMARY

We are seeking a Patient Service Associateto coordinate and participate in a variety of duties associated with daily clinic preparation process, patient double identification, patients check-in/out, charge posting, collecting on balances, cash management, and patient appointment scheduling. The position requires a high level of customer service on the phone and face-to-face; message taking and distribution; managing referrals with the patients and other specialties.

JOB DUTIES AND RESPONSIBILITIES

Prepare for clinic visits by reviewing next day patients, completing reminder calls, entering pre-visit orders, identifying required paperwork, reviewing patient accounts and preparation to collect on account balances and membership fees.
Check-in on arrival, double identifiers for patient verification, and update all demographics in Maestro. Make all necessary edits. Present patients with any required forms for visits. Complete all Maestro check-in fields and clear all maestro alerts.
Open daily cash management batch for collecting payments and close each batch at the end of each business day adhering to all cash management processes and policies.
Review all workfiles/workques in EPIC; make necessary adjustments/changes to clear any issues related to the patient account.
Manage Signature Care referral workque with goal that all will be addressed/ completed within 24 hours of submission; track and close the loop on STAT/Urgent referrals according to PCMH standard workflow.
Check-out patients and make return appointments.
Answer phone calls utilizing proper telephone etiquette/scripting; Assist patients with requests, cancellations, reschedules; initiate messages via In-basket to appropriate clinical team members. Access answering service portal to address and return patient calls same business day; document telephone notes in EPIC.
Manage external referrals for receipt of request, appointment scheduling, and results from the referring physician; track and document in EPIC.
Participate and engage in daily huddles; maintain annual training and safety requirements.

JOB ELIGIBILITY REQUIREMENTS

Work requires knowledge of basic grammar and mathematical principles. Minimum of high school education.
Minimum of one year work experience directly related to communicating and providing service to patients or the public; preferably in a health related environment.
Experience in effectively coordinating and managing multiple task and/or activities.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.