Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.
Learn more about us:https://dhip.dukehealth.org/about-us
$2,500 Commitment Bonus| Paid out in 2 equal installments over 12 months in 6-month increments (received at 6 months and 12 months).**Only new hires who have not worked for Duke University Health System in the past 12 months (at the time of offer) are eligible to receive the commitment bonus.**
JOB LOCATION
Piedmont Spine Specialists - 3480 Wake Forest Rd
JOB SUMMARY
We are seeking a Patient Service Associateto coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, cash management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management.
JOB DUTIES AND RESPONSIBILITIES
- Complete patient check-in upon arrival to clinic; add/edit demographic, guarantor, coverage, and special needs information. Add and verify new coverage as needed and obtain necessary forms. Refer patients to Financial Care Counselor as appropriate. Manage warnings and confirmation checks and copy insurance cards as needed. Clear all missing Reg items from Patient WQ.
- Collect and post co-payments and balances on accounts due.
- Complete patient check-out, schedule and complete referrals and orders. Schedule return appointments/labs/studies.
- Accurately complete MSPQ, ABN and/or other forms, when applicable, with the patient present.
- Review and process work Referral and Order WQs daily to assure completion of the next day's arrivals.
- Answer telephone, take and deliver messages to physicians, nurses and others. Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice communication standards.
JOB ELIGIBILITY REQUIREMENTS
Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or activities.
JOB HOURS
The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.
Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.
Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.
This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.
