This is the second level of a two level series Positions at this level are assigned to the day-to-day complex duties in addition to general clerical work related to the assignment. Employees in this position have experienced knowledge of student services programs and procedures to independently assist students, staff, and community members at the front counter, over the phone, and through written and electronic correspondence. May provide guidance to Student Services Assistant I.
This position will be available on a remote basis to residents of Arizona only
- Perform a variety of complex duties in support of Student Services. Handle multiple priorities and tasks simultaneously and makes decisions independently according to established guidelines.
- Guide students through the online admissions process, assisting students in the selection of appropriate programmatic courses; including dates, times, and campuses, as guided by the student’s identification of a specific CAC program certificate or associates degree. Register students in person, through email and guide student on how to register through the student portal. Assist students declare the appropriate CAC program based upon the students’ stated vocational or academic goals. Trouble shoot issues student may have with admission and registration.
- Assist with transcript requests and processing. Receive requests, print transcript forms, verify payments and holds, and mail out orders.
- Assist with prison certificate awarding. Collect, evaluate, and print transcripts and certificates. Provide reports to Prison Program Director.
- Verify all High School Program (Early College, Dual Enrollment) documents and processes. Receive forms, check GPA for eligibility, provide financial aid information on credit and award amounts, and notify students if they are no longer eligible for High School Programs
- Collect, review and record receipt of documents needed for verification process and submit to district financial aid office. Receive incoming telephone calls for financial aid with regard to required documents for verification, award, and appeal status. Work in conjunction with Financial Aid to ensure student information is accurate for financial aid disbursement.
- Assist with reviewing error reposts and review/submit degree verifications. Respond to requests if holds exist and NSLDS discrepancies.
- Provide information and/or training in policies and procedures of the department. Work to resolve problem situations using independent judgment and decision making according to established guidelines and procedures. May provide guidance to Student Services Assistant I.
- Perform other duties commensurate with the functions and level of the position to include the recruitment and retention of students.
EDUCATION: High School diploma or GED
EXPERIENCE: Two (2) years of applicable experience
Background Verification: As a condition of employment, all candidates accepting an offer of employment for a full-time, part- time, temporary, student worker, or volunteer position, will be required to undergo a Background Verification. Employment with Central Arizona College is contingent upon the successful completion of the background verification. The level the background verification for this position is: Standard level.
All applicants must be at least 18 years of age or older to be considered for this position.
- Knowledge of specific processes, policies, and procedures of office management and workflow procedures to include effective management of workload, i.e. prioritizing, and organizing work.
- Knowledge and skill in various word processing, spreadsheet, database, presentation, and integrated information software, systems, and associated hardware, e.g. personal computers.
- Skill in gathering, compiling, and presenting information in oral and/or written form.
- Effective communication skills, both oral and written.
- Strong interpersonal skill as applied to interaction with a culturally diverse populations, college administrators, faculty, staff, students, and the public.
- Ability to work independently and as a member of a team in accomplishing tasks.
- Ability to analyze situations, develop solutions, and make independent decisions based on established guidelines.
- Skill in processing a variety of financial and non-financial transactions, verify accuracy, match against documentation, code to proper account, prepare necessary forms or reports, post transactions, and reconcile and retrieve information as needed.
Duties performed causes light fatigue of eyes, fingers, or other faculties as a result of repetitive motion and/or long periods of standing or sitting. Duties require little physical effort in work with light to moderate (up to 20lbs) easy to handle materials.
INTERPERSONAL SKILLS:
Important Level Interpersonal Skills: Position engages in or requires some or all of the following: Alternative or combined human relations skills in understanding other people and influencing their behavior in order to achieve job objectives; Must have skills of persuasiveness or assertiveness, as well as sensitivity to other person's point of view in order to influence their behavior, change an opinion, or turn a situation around; Provides direction, consultation, and/or training; Deals with confidential information; Has moderate level of contact with students, program participants, and/or the public.
WORKING CONDITIONS:
Job is performed in general office or comparable working area with many and frequent distractions such as noise, interruptions, or congested and occasionally confined work areas with exposure to disagreeable elements.
CAC is an equal opportunity employer and complies with all applicable federal, state, and local laws regarding equal employment opportunity and anti-discrimination. CAC strictly prohibits and does not tolerate discrimination on the basis of the following protected classes and/or characteristics, in all of its operations, programs and activities, including but not limited to employment, promotion, admissions and access to all career and technical programs: race, color, religion, creed, national origin or ancestry, ethnicity, sex, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. For more information contact: Laura Shepherd, Title IX Coordinator at 520-494-5106 or titleix@centralaz.edu; Section 504/ADA Coordinator at studentaccessibility@centralaz.edu or Human Resources at human.resources@centralaz.edu.
Important Notice: As a condition of employment, all full time Central Arizona College employee’s automatically become members of the Arizona State Retirement System (ASRS). This is a pension system that requires mandatory contributions from the employee with a matching contribution from the employer. The 24-25 fiscal year contribution rate is 12.27%. Please note this rate is subject to change on a fiscal year basis. Membership to ASRS is a condition of employment and is not optional unless you are at least 65 years of age and meet the opt out eligibility requirements, or are a retiree from ASRS . Please consider this when applying for this position.
We acknowledge that our institution, Central Arizona College, occupies ancestral lands of the Huhugam (HU-hu-gum), who lived and farmed along the Gila River Basin centuries ago. We thank the Native communities and descendants of these Indigenous people whose stewardship of the land and waterways allows us to be here now: the San Carlos Apache Tribe, Tohono O’odham (THO’-oh-no OH’-oh-thum) Nation, Ak-Chin (AK-Chin) Indian Community,? and the Gila River Indian Community, which is comprised of the Akimel O’odham (A-kee-med/r OH-oh-thum) (Pima) and the PEE-Posh (Maricopa) tribes. Indigenous people from other Native nations also reside in Pinal County. Arizona is home to 22 federally recognized Tribes. All have made innumerable contributions to our region.?