Overview

An Operations Support Specialist - Longview is needed to help us in our endeavor to build the healthiest community in the nation … one person at a time.

This position will be based at the new and innovative acute care behavioral health facility, which opened in late 2023. SummitStone has the privilege of partnering closely with Larimer County on this venture. This voter-approved facility provides licensed, equitable and culturally relevant care and treatment to individuals in crisis with mental health and/or substance use disorders. For more information click HERE.  

The Mission: 

At SummitStone Health Partners, we strive to foster trust, empower recovery, and inspire hope to strengthen and enrich our Northern Colorado community.

We need your help to make this vision a reality.  

We are building a team who believes in providing crucial services at crucial times, helping the people in our community at their most vulnerable — particularly those who are often overlooked and underserved.

We Embrace Our Diversity

Come As You Are:

A core value here at SummitStone.  

We want you to be your authentic self while at work, so we welcome and actively seek team members of different backgrounds, identities and experiences. SummitStone is committed to fostering a diverse and inclusive environment, honoring each individual's whole-self by embracing differences in race, ethnicity, ability, age, gender, sexual orientation, spiritual beliefs, socioeconomic status, language and the inherent intersections of many different identities. We invite everyone to share our journey and are proudly an equal opportunity employer. 

Experiences and Backgrounds We Look For

If this sounds like your calling, then we want to help you succeed, grow, and thrive at SummitStone. 

• Location: Fort Collins, CO
• Status: Full-time, 40/hrs. week 
• Hours: Sunday-Tuesday 11am-11:30pm and every other Wednesday 2:30pm-11pm

What You’ll Do:

Responsible for providing support to SummitStone clients and team members while performing a broad range of operational duties in a fast-paced, clinical, and medical setting. This position can be located at any one of our SummitStone clinic locations and may be required to provide support at different locations on an as needed basis. This role will also be required to provide support to in-person, hybrid, and community-based teams.

Duties include, but are not limited to: 

• Provides exceptional customer service and support to clients, SummitStone staff, community partners, and vendors in a professional, supportive, and inclusive manner.
• Greets clients, checks them into appointments, assists them with paperwork, and collects payments. 
• Verify client insurance coverage and ensure that correct coverage is applied to patient accounts.
• Communicate effectively via email, phone, electronic medical record communication, and in person with internal and external colleagues. 
• Attends to work queues in the electronic health record, which can include uploading clinical/medical documentation, updating consent forms, completing scheduling functions, and outreaching to clients for missing documentation.
• Corresponds with referring partners, clients, and/or staff members. Routes mail and performs other tasks of this nature.
• Activates crisis response processes when a client presents in need of immediate clinical support and utilizes CPI techniques to help deescalate. Participates in assigned triage processes.
• Partners and collaborates well with clinical, medical, and operation teams within clinics to maximize efficiencies and identify areas of opportunity that would contribute to more functional clinic operations.
• Responsible for supporting new team members in learning workflows and providing shadowing opportunities.
• Operations Support Specialists that work in acute care settings may also be responsible for tracking client belongings.
• Knowledge of diversity and inclusion with the relevant ability to engage, communicate, interact, and work effectively and cooperatively with people of different backgrounds, identities, and culturally diverse communities. 
• Perform other duties as assigned.

Job Requirements:

• Ability to manage daily department issues and competing demands.
• Ability to maintain highly confidential information.
• Proficiency in Microsoft Office (Word, Excel, and PowerPoint).
• Effective verbal and written communication skills.
• Good organizational skills.

Required:

• High school diploma or completion of G.E.D. required.
• At least one year of experience in customer service or a client facing position required.

Preferred:

• Experience in a related position in a healthcare or in behavioral healthcare operations preferred. 
• Experience with high acuity care, highly desirable.
• Bilingual/bi-cultural preferred.

Some positions include driving a company vehicle and require a valid Colorado driver’s license.

Start With Yes

At SummitStone, we show up not only for our clients, but for our staff as well. You will be joining a team of committed professionals who believe in the power of starting with “yes” — where an unparalleled level of teamwork and support can solve any challenge. 

We believe that people can and do recover, but we also know that they can’t always do it on their own. That’s where you come in. If you have any or all of these qualities, we want you to consider us for your next career move: 

• You believe in being a voice for behavioral health in Northern Colorado
• You embrace equity for your clients, teammates, and partners
• Collaboration and creativity are crucial to helping you solve problems
• You show up as your genuine self to help guide others through their toughest times
• Through continuous curiosity, exploration, and reflection, you’re eager to adapt and learn

Total Rewards

The typical hiring range for this position is $20.40 - $24.48/, based on relevant years of experience.  

Benefits

We know that most people aren’t just searching for a job, they’re searching for a career. 

But more than that, they’re searching for a sense of belonging and purpose. Whether you’re at the start of your journey or you already know where you want to be, you will have access to a level of support and teamwork that is uncommon in the field of behavioral health today. 

Along with that, positions are eligible* for range of benefits including: 

Time that you deserve for a balanced life 

• Flextime Scheduling 
• Paid Time Off (PTO) 
• Ten paid holidays, including one floating holiday 
• Extended Leave Bank (ELB) 

Financial benefits 

• 403(b) Retirement Plan with an employer match 
• Cafeteria 125 Plan 
• Loan forgiveness program eligibility 
• Referral Bonus available for employee who refer new hires 
• Ongoing support for learning and development, including reimbursement and supervision for license and certification 

Health, Medical, and Wellness 

• Medical Insurance 
• Dental & Vision Insurance 
• Life Insurance and Long-Term Disability (LTD) 
• Malpractice Insurance 
• Option to participate in Employee Resource Groups 

*Based on working 20+ hours per week

Reach Out

SummitStone will provide persons with disabilities reasonable accommodations. If reasonable accommodation is needed to participate in the job application or selection process, please let your recruiter know. 

Questions?  Please email us at hiring@summitstonehealth.org.