Location: On site at location listed in job posting.
At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
Summary:
The primary role of this position is supporting the Director of Operations and the senior team to ensure that the organization’s goals and objectives are achieved. The COS is the behind-the-scenes leader, the crucial torchbearer guiding the organization’s day-to-day rhythm. They demonstrate every day, a blend of sharp leadership and keen problem-solving skills, and they navigate the organization’s complexity with precision to achieve the broader objectives.
This role serves as the primary air traffic controller for all activity within Operations; as the senior integrator, connecting workstreams and people that would otherwise remain siloed; provides critical communication linking the leadership team and the broader organization; recognized as the honest broker and truth teller especially when the DOO needs a wide-ranging view without concerns for politics; and most importantly, serves as a confidante, trusted advisor and sounding board without an organizational agenda. This individual is viewed as a strong leader with critical thinking skills and the ability to communicate with all levels of the Bank.
Candidate must possess strong communication, leadership, problem-solving and time management skills.
Essential Duties and Responsibilities:
Education and/or Work Experience Requirements: Physical Requirements: Hours: About Us: First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. Benefit Highlights: Corporate Diversity Commitment: We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do. Follow Us:
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