Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at: http://www.WabtecCorp.com.
It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.
It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.
Who are we?
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more!
Who will you be working with?
To be the single point of contact for non-technical support needs of major customer(s).
How will you make a difference?
To achieve customer loyalty founded on excellent response to non-technical support requirements, great service and consistency of performance across the entire Wabtec Freight portfolio.
What do we want to know about you?
Experience with Customer Service or Inside Sales
Undergraduate degree or 8+ years related experience
Robust professional network, willingness to continuously grow it
Demonstrated passion for Customer Satisfaction
Familiarity of available performance data, data-driven decision maker
Relentless pursuit of answers on behalf of customers
Desired Characteristics
Fluent in English
Highly organized
Influencing skills
Project Management
Oracle expertise
Six Sigma Green Belt or Lean Training
What will your typical day look like?
Single Point of Contact for Non-Technical Customer Support across the Wabtec Freight Portfolio
Fields customer questions and uses professional network to provide timely answers
Fields customer complaints and uses professional network to solve related problems
Proactively seeks solutions to problems before customers realize a potential issues
Customer Satisfaction. Lead efforts to improve Wabtec's overall performance as measured by the customer's vendor scorecard.
Drive on-time delivery and Past Due reduction of Services Parts and Components
Participate directly with customer in support of customer led initiatives.
Foster working relationship with customer stakeholders at various levels that encourages customer participation in Wabtec led initiatives
Logistics support for 3rd party routing center applications
Customer Portal compliance and upkeep
Report on and reclaim sales where market share has been lost over time
Participate in and/or provide input to commercial deal review processes
Understand and drive key programs in support of customer. Leverage professional network to drive backlog conversion of flow or program material.
Responsible as first point of escalation for past due A/R or dirty cores owed from customer
Lead projects and process changes required to reduce total number of Wabtec Vendor Codes with the customer in pursuit of one day being able to receive a single customer PO and provide the customer with a single invoice across the
You may also be asked to perform other duties outside of your function or trade, for which adequate training will be provided if necessary.
Relocation assistance may be provided if eligibility requirements are met.
More information on offered benefits, which include health, welfare, and retirement, is available at mywabtecbenefits.com.
Wabtec will only employ those who are legally authorized to work in the U.S. for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable) and fitness for duty test (as applicable).
Our Commitment to Embrace Diversity:
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
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Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.