At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Health System Clinical Laboratories

Pursue your passion for caring and innovation as a team member in the state-of-the-art Duke Health laboratories. Duke Health laboratories are College of American Pathologists accredited and Clinical Laboratory Improvement Amendments certified. The multidisciplinary team is committed to serving the rare and complex testing needs of Duke Health's diverse patient population by providing timely and accurate results, educating the next generation of laboratorians, scientists and physicians, and researching and developing the cutting-edge diagnostics of tomorrow.

Medical Lab Technician II in the External Referral Lab. Monday - Friday, 2:30 p.m. - 11:00 p.m. On-call rotation on Saturdays, Sundays, and holidays.

This position is eligible for the second-shift differential.

General Description

Perform a variety of routine and complex technical tasks in the performance of laboratory tests to obtain data for use in the diagnosis and treatment of disease. Job duties are dependent on the laboratory and may be composed of a combination of the following duties and responsibilities related to the specialization.

Duties and Responsibilities

-Receive and process specimens as required by respective laboratory area procedures and protocols, CP and AP sendouts.
Contact providers regarding specimen rejections, ambiguous tests, canceled tests, missing consent forms, etc.
Obtain approval to process and ship tests that are not approved for send out and requests for new tests that have not been sent out before.
Prepare specimens for shipment by FedEx next-day air or courier pickup following the International Air Transport Association's (IATA) Dangerous Goods Regulations (DGR).
Create FedEx Air Bills.
Maintain inventory of supplies; reorder as required; stock supplies
Work with on-site Mayo and Lab Corp processors.
Work with Patient Account Associates for billing determinations prior to shipment of specimens.
Resolve Beaker reports: Specimen collected not received and Expected test list
Assist in training new personnel; provide technical assistance to new employees, students as assigned.
Investigate issues and provide advanced problem-solving, troubleshooting of external reference laboratory test ordering, required forms, and specimen handling, shipping, and reporting results.
Perform routine maintenance as required by laboratory procedures.
Responsible for day-to-day follow-up and resolution of escalated pre and post-analytical issues and questions for the Referral Lab.
Act as the person in charge (PIC) as well as a resource person /role model.

Required Qualifications

Education:

AA or AS Degree.

Minimal educational or experience requirements may be modified on a case-by-case basis at the discretion of the CLIA (Clinical Laboratory Improvement Amendment) director if minimal CLIA requirements are met by the employee for the tasks being performed.

Experience:

No experience is required (meet CLIA requirements)

Degrees, Licensure, and/or Certification:

Certification as a Medical Laboratory Technician by a nationally recognized board/agency (required, within 18 months)

Knowledge, Skills, and Abilities:

Experience involving patient contact, customer service in a medical setting, strong communication skills, both verbal and written.
Basic knowledge of medical terminology.
Working knowledge of laboratory and hospital computer systems is helpful. Basic knowledge of laboratory safety and infection control procedures and practices including standard precautions and hazardous chemical handling.
Ability to demonstrate required dexterity, knowledge, and ability to complete assigned laboratory tasks and skills, attention to detail and compliance with all appropriate regulatory and safety requirements.
Ability to maintain effective working relationships with other employees.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.