At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Primary Care

Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

The Medical Assistant, Certified functions as an integral member of theinterdisciplinary healthcare team in providing direct patient care. TheMedical Assistant, Certified performs routine ad ministrative and patientcare supportive duties in a Health System medica l practice that assistmedical and/or nursing staff in the examination an d treatment ofpatients and ensure the clinic/office runs smoothly.

Clinical responsibilities:The CMA takes m edical histories and records vital signs, explainstreatment procedures t o patients, and prepares patients for examinationsand procedures.Patient care support responsibilities may include assisting the medicaland nurs ing staff during examination and procedures, collecting andpreparing lab oratory specimens, performing basic laboratory test in theclinic/office, taking electrocardiograms, removing sutures/ staples,changing sterile a nd non-sterile dressings, promoting patient/familyunderstanding of the e ducational content and his/her involvement in theplan of care, and docum enting in the patient record.Other clinical support responsibilities inc lude disposing ofcontaminated supplies, instrument processing, high leve l disinfectionand sterilization of medical instruments, telephoning pres criptions to apharmacy, preparing and administering medications as direc ted by aphysician, and authorizing drug refills as directed. Performs otherclinical functions as delegated and supervised by the physician.Admin istrative responsibilities:The CMA greets patients, answers telephones, schedules appointments toinclude arrive appointments in MaestroCare, che ckout patients, andreferral scheduling; arranges for hospital admissions and laboratoryservices, updates and files patient medical records, fill s out insuranceforms, handles billing, bookkeeping to include receiving copays andcollections on account balances; correspondence, and ordering clinicaland clerical supplies and forms. Performs other administrative d uties asdirected.May be requested to be a liaison for clinic activities such as JointCommission and falls and/or participate in clinic committee s.

Good customer se rvice skills.Work requires the ability to understand and follow oral and writteninstructions generally acquired through a high school education andmedical assistant programming.Heavy lifting and the ability to transp ort stretcher and wheelchairpatients may be required.Working knowledge o f sterile techniques and special procedures that areapplicable to work p erformed.Working knowledge of procedures and techniques involved in admi nisteringroutine and special treatments to patients.Working knowledge of sanitation, personal hygiene and basic health andsafety precautions app licable for work in a clinic setting. Workingknowledge of infection cont rol procedures and safety precautions.Age specific competencies.Daily cl inicpreparation process; registration, scheduling, chargeposting, order entry. Able to document and communicate pertinentinformationAbility to establish and maintain effective working relationships withpatients and clinic staffTyping skillsMedical terminologyLevels II and III -- Ability to independently seek out resources andwork collaboratively

Level Characteristics

N/A

Minimum Qualifications

Education

Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required. Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required. Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required. Level IV -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs(CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.

Experience

Level I -- No experience required. Level II -- 1 year of clinical experience as a Medical Assistant, Certified in a clinical setting. Level III -- 2 years of clinical experience as a Medical Assistant, Certified in a clinical setting. Level IV -- 3 years of clinical experience as a Medical Assistant, Certified in a clinical setting. Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II, III, and IV.

Degrees, Licensures, Certifications

Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level II -- Certification by AAMA, AMT, NHA-CCMA,NCMA or ARMA required. BLS required. Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level IV -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.