Imagine a career at one of the nation's most advanced health networks.Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.SummaryProvides clinical support, such as training, to assist with standardization of procedures and support of day-to-day staff coverage. Acts as a resource for other members of the clinical team. Provides cost-effective patient care under the directions of a LPN, RN, or provider and creates a safe work environment. Performs clerical/administrative duties associated with medical practice front desk operations under the direction of the Practice Leadership. Assists in the development, implementation, evaluation, and enforcement of clinic policies and objectives. Assists management in the investigation and resolution of complaints and problems. Job DutiesPrepares patients and equipment for exams/procedures, prepares medical history collection and medication refills as per protocol, assists with injections and checking vital signs, as well as handling phones with inbound and outbound patient calls.Covers multiple positions and departments, as well as mentors new and existing staff members on clinical processes and procedures.Assists in supporting the team by participating in the training, scheduling, mentoring, and completion of staff activities.Assists with covering clinical needs by providing direct support to the providers.Processes day end closing and prepares and maintains medical records and other office documentation.Utilizes evaluations, workflows, and quality monitoring; performs chart audits to identify areas for improvement. Mentors and trains team members to optimize performance and skill level.Attends to patients' health needs and gathers demographic and billing information. Minimum QualificationsSpecialized Diploma Medical Assistant 2 years Medical Assistant Experience Able to manage and organize medical records. Ability to build comprehensive reports and effectively convey information to others. Skill in planning, organizing, and decision-making. Skill in developing and maintaining effective relationships with medical and administrative staff, patients, and the public. Knowledge of Windows operating system and programs including Microsoft Excel, Outlook, and Word. CCMA - Certified Clinical Medical Assistant - NHA - State of Pennsylvania Upon Hire orCMA - Certified Medical Assistant - AAMA - State of Pennsylvania Upon Hire orCMAC - Clinical Medical Assistant Certification - AMCA - State of Pennsylvania Upon Hire orMAC - Medical Assistant Certified - AMCA - State of Pennsylvania Upon Hire orNCMA - National Certified Medical Assistant - NCTT - State of Pennsylvania Upon Hire orNRCMA - National Registered Certified Medical Assistant - NAHP - State of Pennsylvania Upon Hire orRMA - Registered Medical Assistant AMT - State of Pennsylvania Upon Hire Preferred QualificationsAssociate's Degree Medical Assistant Bilingual Physical DemandsLift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.https://youtu.be/GD67a9hIXUYLehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.