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General Description of the Job Class
Support the following performance management and improvement services for the Duke Health System Quality office supporting Duke University Hospital, Duke Health Raleigh Hospital, Durham Regional Hospital, and other entities within the Duke University Health System
- Operational Support - supporting Senior Operational leadership with focused analyses or improvement efforts and management of administrative projects and efforts.
- Decision support - to include clinical decision support and ongoing performance improvement support.
- Performance Analysis and Reporting - to include management and reporting of patient experience and related quality and publicly reported performance metrics.
- Patient Experience - coordination and support of related performance improvement efforts.
- Performance Improvement - to include project management and support of our quality and publicly reported measures
Duties and Responsibilities of this Level
Operational Support:
- Support of Hospital leadership with project management and analytical support of operational initiatives.
Decision Support and Performance Reporting:
- Development and initiation of clinical analyses in support of the CSU leadership to improve the management and quality of care. Coordinate the improvement process as appropriate.
- Ongoing decision support in support of clinical and patient safety improvement efforts.
- Provide routine reporting of key quality and patient safety metrics in support of the ongoing quality management process. Support of the balanced scorecard program and related reporting.
Patient Satisfaction:
- Coordination and support of the improvement efforts designed to improve the overall patient satisfaction scores as appropriate.
Performance Improvement:
- Lead performance improvement teams as assigned.
- Support performance improvement teams within the assigned area of responsibility. This could include being an active team member or provide analytical support.
Required Qualifications at this Level
Education
Minimum of a Bachelor's degree in Industrial Engineering or related field Master's degree desired
Experience
Minimum of 4 years of related experience. Experience can be supplemented with a Master's degree with a Master being equivalent to two years of experience. Or, with 2 years of Duke ME, I experience
Degrees, Licensure, and/or Certification
Knowledge, Skills, and Abilities
Strong analytical and communication skills. Strong computer skills to include database analysis
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
