• Deliver exceptional attention to the client upon the start of their Tiffany journey and ensure outstanding hospitality throughout their visit
• Anticipate clients’ needs by learning their preferences and partnering with client advisors to serve food and beverages choices based on client’s preferences.
• Prepare and serve petits fours, hot and cold drinks such as coffee, tea, and specialty beverages
• Manage and maintain bar/lounge inventory.
• Supervise any non-permanent waitstaff, as needed.
• Describe menu items to clients/guests, taking orders and servicing them. 
• Supervise operationally the areas dedicated to hospitality.
• Ensure permanent readiness of these spaces, equipment and supplies to accommodate with any unexpected request.
• Help to place orders, receive, and distribute necessary supplies
• Assist the team with various activities to facilitate seamless and elevated client experiences during appointments
• Perform all duties with discretion, professionalism, and a pleasant demeanor

Optimize The Environment

• Responsible for the general upkeep and appearance of the store hospitality related aspects and areas with Hospitality Coordinator
• Coordinate hospitality supply inventory including replenishment needs, order processing, and optimal storage organization
• Effectively communicate and take initiative when cleaning is required, before and after selling appointments
• Maintain a clean and organized hospitality areas 
• Clean and sanitizing work areas, utensils and equipment, service and seating areas. Keep up-to-date on all safety and hygiene policies.
• Assist with special projects and events as needed

Develop Industry And Knowledge

• Develop understanding and knowledge of the store and products to convey Tiffany heritage and values
• Engage clients through ability to story tell and share key facts and historical/brand focused stories
• Understand and comply with security and operational procedures
• Remain current on all industry news and the local/global competition to effectively coordinate boutique business
• Share and collaborate best practices

Be an Ambassador

• Uphold Tiffany cultural values with ability to project an approachable and professional image in personal appearance, manner, and demeanor
• Always contribute to a positive and productive environment and create a highly collaborative network 

Qualifications 

Required

Industry Experience

• At least two years of experience as a bartender, waiter or similar role in the hospitality industry
• Previous experience in luxury retail or service industry is a plus

Technical Skills & Abilities

• Excellent computer skills and use of technology
• Additional language skills are a plus.

Personal Skills

• Exceptional verbal and interpersonal communication skills
• Strong understanding and commitment for highest client service standards and priorities
• Ability to work retail store hours as necessary, including nights, weekends and holidays.
• Ability to travel for special events and trainings as needed
• Ability to work in a fast-paced, evolving environment
• Organized and detail oriented
• Flexibility to perform different tasks based on day-to-day business needs.
• Experience in luxury hospitality industries; restaurant, hotel, retail, security
• Ability to work with VIP Clients
• Organizational and time management skills
• Entrepreneurial, flexible and independent
• Possess strong commitment to fostering a team environment and collaboration
• Strong sense of urgency
• Must have authorization to work in the United States or in the country where the position is based
• Ability to handle sensitive matters with efficiency and discretion
• Excellent organizational and interpersonal communication skills are required

Preferred

• Preferred associate’s or bachelor’s degree in hotel management