Job#: 2043479
Job Description:
Technical Writer- Internal Documentation Project
Apex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for a Technical Writer with 5+ years experience in internal product documentation client preferably in the Retail space as well as someone who has knowledge establishing internal knowledge bases at complex orgs to place at our client.
Start date: ASAP.
Office Location: Toronto preferred
Hybrid: preferred on weekly basis
Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume along with a writing sample or link to Johanna at [email protected]
Technical Writer - Job Description
Internal Product Documentation Knowledge Base
OVERVIEW
Our Client’s Platform is a retail enablement platform with solutions for online and in-store commerce. We are looking for an experienced technical writer to work with their enterprise teams to document our white-label e-commerce capabilities, such as online shopping, checkout, fulfillment, and order status management, for an internal audience.
You will be responsible for establishing an internal product documentation knowledge base and creating internal product documentation. You’ll work directly with their Product Engineering, Product Management, and partner-facing teams to understand their products, market, audience, and commonly asked questions, and then create a positive, engaging learning experience for their internal audiences. The goal of this content is to educate internal audiences on how to use and configure their products, so that they can better serve our partners. Deliverables might include internal guides, concepts, FAQs, short videos, and more. While you will start with internal documentation, there may be an opportunity to expand into external documentation.
ABOUT THE JOB
? Work with internal teams (primarily Product and Engineering) to understand Our Client’s solutions, use cases, and documentation requirements for internal users
? Produce high-quality internal product documentation tailored to our target audience
? Develop documentation / content plans and socialize with key stakeholders
? Create diagrams and other visual aids
? Edit content created by teammates
? Work with partner-facing teams (e.g., Technical Support, Customer Success Managers)
to collect their feedback and incorporate it into documentation
? Collaborate with other technical writers to align external and internal product
documentation and release cadence
? Establish a process for developing and maintaining the knowledge base
? Maintain a comprehensive library of technical terminology and documentation
? Encourage awareness and usage of documentation
ABOUT YOU
? 5+ years experience as a technical writer in a software development environment
delivering documentation to an external or internal audience
? Experience working with internal knowledge bases and working across multiple teams
? Experience working in a company with 500+ employees
? Skilled at making complex concepts and/or technical products easy to understand for a
business / non-technical audience
? Ability to deliver high-quality internal documentation with high attention to detail
? Ability to thrive in a fast-paced and ambiguous environment
? Experience successfully navigating a complex organization and incorporating feedback
from multiple stakeholders
? Ability to provide and maintain the external voice of a company
? Highly motivated, with the drive to improve existing deliverables, initiate new actions in line with business objectives, and deliver results, often under tight deadlines
? Superb grammar and spelling
? Proven track record of and passion for putting process and best practices in place
? Ability to multi-task and juggle competing priorities in a high-pressure, results-driven
environment
? Knowledge of current technical writing methods, trends, and technologies
? University degree or college diploma in English, Communications, Technical Writing,
Engineering, Computer Science, or a related field
BONUS POINTS!
? Technical writing certificate or similar qualification
? Undergraduate degree
? Experience with Markdown and “documentation-as-code”
? Experience with product operations or project management
? Grocery and/or retailer industry experience
? Experience working at a tech startup, in e-commerce or in the technology sector
TOOLS
? Google Docs
? Snagit
? LucidChart
? Jira
? Confluence
? Slack
? Mac
? VisualStudio Code
? GitHub
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
