Job Description

Responsibilities of this position include leading the successful operation of the Central Checkout department. This Partner is responsible for creating a team environment throughout Central Checkout where Partners are trained and developed, ensuring Customers receive consistently superior Customer Service.RESPONSIBILITIES OF THE POSITION:- Role model Superior Customer Service.- Listen and show sensitivity to Customers concerns and handle issues in a professional and effective manner.- Assist in maintaining company sanitation standards.- Monitor and manage potential shrink.- Ensures Standard Operating Procedure compliance in the service department.- Monitor, enforce and role model company dress-code standards.- Perform all duties of Checker and Customer Service Assistant as well as assist with Business Center transactions as needed.- Monitor front-end activity to expedite Customer throughput by directing Customer traffic.- Review and approve financial transactions at cash register and Business Center (i.e., overrides, refunds, EBT, etc.).- Provide ongoing communication with store staff and management regarding daily events and concerns that transpire.- Listen and show sensitivity to Partners' concerns and handle issues in professional manner.- Encourage and champion front-end selling activities.- Recognize Partners and celebrate success.- Convey appropriate sense of urgency in dealing with Partner and Customer issues- Oversee the ordering of products to ensure 100% in-stock conditions and inventory control.Requirements:- Eighteen (18) years of age or older- Must have completed Regional Service training and approved by the Regional Merchant- Advanced understanding of checkout procedures- Demonstrated leadership ability- Demonstrated commitment to excellence in customer service- Exhibits high level of performance- Have the ability to speak or communicate effectively to co-workers, supervisors and customers- Demonstrates strong conflict resolution skills- Effective oral and written skills- Possesses understanding of basic math concepts- Possesses ability to make logical decisions- Ability to delegate, organize and plan effectively- Ability to handle stressful situations- Excellent customer service skills- Proficiency on HEB systems preferred- Excellent communication and organization skills- Ability to maintain an efficient operation, troubleshoot and report any malfunctions of equipment- Maintain sanitation standards throughout the work area- Ability to work a flexible schedule, including opening, closing, and weekend shifts. Physical Requirements:- Maintain a high level of productivity and efficiency standards.- Standing (for max. of 3hrs).- Lift and carry moderately heavy loads; - Bend, reach, squat, push and pull12-2007