Job Overview:
We are seeking a detail-oriented, energetic and experienced Support Engineer to join our growing team. Candidates must have at least two years of experience in an IT Support or Systems Administration role and be capable of working in a fast-paced and dynamic environment. In this role, you will be responsible for providing front line support to end-users and developers across the enterprise including both desktop and server environments. Continued growth through collaborative projects with the Desktop Engineering, Systems Administration and Infrastructure teams is encouraged and expected.
Responsibilities:
Monitor and respond quickly and effectively to requests received through the service desk system
Primary support of issues reported across both desktop and server environments (physical and virtual)
Respond to reported issues in person, chat, by phone and/or via email as required
Diagnose and troubleshoot desktop related issues in a mixed physical and virtual desktop environment
Diagnose and troubleshoot server related issues in a mixed Windows, Linux and Cloud environment
Deliver and manage collaboration, printing, phone, conferencing and other related systems
Support employee mobile devices through a mobile device management platform (MDM)
Support the full employee lifecycle from user onboarding to interdepartmental transfers and terminations
Document known solutions to known problems and provide cross training as necessary
Manage SLAs and project deadlines while keeping management informed of critical issues
Occasional night and weekend work may be required to support on-call schedules
Qualifications:
2+ years of experience in an IT Support or Systems Admin role
Demonstrated experience supporting workstations and servers running Microsoft Windows
Excellent organizational, analytical and problem solving skills
Ability to work independently and respond to open issues in a timely fashion
Ability to collaborate with internal and external teams to achieve effective work outcomes
Strong customer services skills and ability to interact directly with end users as needed
Experience managing end user workstations, both physical and virtual
Experience onboarding new users ensuring they have all of the access rights to perform their work
Understanding of Active Directory and how group policies affect end user devices
Experience building and imaging workstations with automated deployment tools
Experience deploying and managing software using automated deployment tools
Ability to lift up to 50 pounds, if necessary
Technical Plus:
Experience supporting Unix/Linux systems is a plus, but not a requirement
We maintain a friendly, team-oriented environment and place a high value on professionalism, attitude and initiative.