Global Change & Communications Manager - Digital Products
Full Job Description
To execute this transformation, we need people within our Change Management Center of Expertise (CoE) who will develop and deploy Change Management and Communication expertise to support product and squad objectives and outcomes.
The Change & Comms Manager brings change management knowledge and experience collaborating with product delivery teams. You will work with a team of highly specialized experts to support the delivery of BCG’s digital products across different squads. You will partner with other change managers in the change management CoE to identify, use and contribute to best practices and lessons learned.
Basic job responsibilities include:
- Develop and deliver the agile change management approaches for digital products, focused on embedding the products into the business, driving adoption among our internal customers and realizing business benefits.
- Conduct stakeholder assessments, identifying key stakeholders and areas of focus; develop stakeholder engagement plans to address and mitigate risks.
- Conduct change impact assessments, identifying risks to delivery/adoption; articulate practical and actionable mitigation activities.
- Develop and deliver tactical and strategic communication plans, aligned to the change management approach
- Write, review, and send tactical and strategic communications
- Develop training & enablement approaches, aligned to the change management approach
- Identify, baseline and track Change Management KPIs and metrics
- Act as advisor to Product Owners to identify change impacts and advise on necessary mitigation steps
- Engage with product portfolios and squads to understand product roadmaps. Proactively identify and clearly articulate upcoming change to support the roadmap.
- Navigate multiple stakeholders and competing priorities
- Collaborate with cross-functional teams, designers and vendors to facilitate change activities
- Dealing with ambiguity
- Change Management delivery and behavioral design thinking, ideally in an Agile context as well as product communication
- Setting and driving strategies independently with minimal manager supervision; taking ownership of projects end-to-end
- Adopting the end users’ perspectives and bringing that lens to the table
- Executive presence and influencing senior stakeholders
- Excellent communication skills (fluency in English language - written and oral)
- Learning new skills and capabilities, e.g. products, technology platforms
- Accuracy and strong attention to detail
- Prioritizing and working in a fast-paced, collaborative and service-oriented environment
- Bringing a data-driven approach to decision making, both in day-to-day management and in making strategic trade-offs
- Strong presence and communications as well as listening skills, with an ability engage effectively both in 1:1 and large group settings
- Effectively presenting and facilitating discussions in-person and virtually
- Passionate about driving change, teaching, coaching, collaborating with and enabling others in business and technology
- A flexible, adaptive, and creative mindset and strong business intuition; able to solve complex problems and identify innovative solutions
- Professional and highly committed to excellence, with the highest ethical standards and strong judgement
- 4-6 years of experience in consulting and/or project management-based change management role
- Change management professional certification a plus
- Experience operating in an Agile operating model preferred
- Excellent verbal and written communication. Fluency in English (writing, reading, speaking)
- University degree with demonstrated high academic achievement preferred
- Consulting experience a plus but not required
Job Information
Job Category:
Information Technology
Spotlight
Employer
Related jobs
Chief Scientific Officer & Senior Vice President, AdventHealth
Central Florida Division
Orlando, Florida
This is a unique opportunity for a distinguished and forward-thinking physician executive to dr...
Oct 10, 2024
Orlando, FL
Dean, Mathematics & Engineering
Front Range Community College
Who We Are
With three campuses along Colorados Front Range, Front Range Community College is the states largest community college. We enroll close to 28,000 students annually from our diverse service...
Oct 10, 2024
Westminster, CO
Educational Leadership tenure-track position in Teacher Education, Educational Leadership & Policy
University of New Mexico
Responsibilities:The tenure-line faculty will teach masters and doctoral students in Educational Leadership. In accordance with the departments approved workload policy, tenure-line faculty in the dep...
Oct 10, 2024
Albuquerque, NM