At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health's Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.
The Financial Care Counselor is an integral part of the patient care team in the clinic/service area and is responsible for the revenue cycle patient access activities related to but not limited to financial counseling and clearance of patients to include service-specific authorizations and referrals. Financial counselors enhance the patient experience by assisting patients in maximizing third-party payment for healthcare services and reducing the patient's out-of-pocket expenses. Financial counselors also enhance the patient experience by providing insight to patients regarding the requirements of their insurance plans and the penalties for non-compliance. Financial Care Counselors are responsible for identifying and correcting insurance registration errors and contributing to registration quality improvement. Many financial care counselors serve as cash managers in the clinic. The Financial Care Counselor provides coverage at the front desk as required. The Financial Care Counsellor maintains a professional image in appearance and over the phone. The financial care counselor safeguards patient privacy, confidentiality, and safety throughout all transactions. The financial care counselor is responsible for living Duke's values by demonstrating expected behaviors, contributing to a positive patient experience, and building a positive work environment. Financial care counselors should possess experience in the job responsibilities of a patient service associate.
Minimum Qualifications
Education
Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred. Additional training or working knowledge of related business.
Experience
Two years experience working in hospital service access, clinical service access, physician office or billing and collections. Or, an Associate's degree in a healthcare-related field and one year of experience working with the public. Or, a Bachelor's degree and one year of experience working with the public.
Degrees, licenses, and certifications
None required
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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.