The Revvity Field Service Customer Support Engineer's primary territory will be (70%) St. Louis and Columbia, Missouri and Kansas (20%) with some travel to the Dakotas and Nebraska (10%).

Every day, Revvity Field Service Customer Support Engineers help their customers enhance the productivity of their laboratory processes and drive high levels of satisfaction by delivering effective customer support. As a Field Service Customer Support Engineer, you will represent the face of Revvity and drive best-in-class customer service, responsiveness, and professionalism.

Key Responsibilities:

Enhance the Customer Experience

Install, maintain, validate and repair Revvity Radiometric Detection systems, Multilabel Plate reader detection systems, Automated work stations, Micorfluidic instrumentation at customer sites with best-in-class service
Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols
Deliver customer familiarization for instrument operation and maintenance
Communicate service offerings including training, support, software, laboratory services products and field upgrades
Partner with our customers to understand their analytical workflow and applications

Support your Team

Support the local instrument sales representative(s) to help secure new instrument orders
Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts
Display exceptional written and verbal communication skills and actively interface with peers and customers
Develop organizational awareness of other functional groups and product lines

Drive Organizational Growth

Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards
Contribute to account profitability through efficient execution and service delivery
Perform timely uploads and downloads of required service data to ensure the integrity of service system(s)
Maintain assigned assets including: Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
Proactively develop technical and soft skills to maintain and enhance Revvity's value proposition to the customer
Enhance Revvity's product quality by proactively reporting improvement opportunities via the quality notification process
Seek higher level certification through participation in company sponsored training & development offerings
Complete all administrative tasks to include but not limited to time reporting, assigned training, etc.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.

Basic Qualifications:

BS/BA degree
2+ years of experience with installation, preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation.
Ability to travel 30% - 50% (local and regional).
Hold a valid driver's license.

AS/AA degree
4+ years of experience with installation, preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation.
Ability to travel 30% - 50% (local and regional).
Hold a valid driver's license.

High school diploma or GED
6+ years of experience with installation, preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation.
Ability to travel 30% - 50% (local and regional).
Hold a valid driver's license.

Preferred Qualifications:

Bachelor's degree
Experience using Microsoft 365
Exposure to MS equipment, analytical equipment, laboratory environment, computer hardware, and/or instrument control software
Vendor issued certification on relevant laboratory equipment
Electromechanical knowledge

Knowledge of laboratory safety practices as defined by the Company and/or the customer's site safety code
While performing the duties of this position you must always maintain safe motor vehicle operation
Strong interpersonal skills; strong team player with customer satisfaction focus
Ability to travel by air, vehicle and/or other means of transportation as business requires.
Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions
Ability to operate personal computer to enter data and generate reports, ability to communicate clearly and effectively with peers, managers, customers, and other technical support professionals is critical to successful performance in this role
The physical demands defined are representative of those that must be met by an employee to successfully perform the essential functions of this job: The employee will regularly be required to walk, stand, sit and talk or hear; to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds, and occasionally lift or move weights up to 100 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus