Executive Housekeeper at Hyatt Hotels Corporation in New York City, NY

Hyatt Centric Times Square New York

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Welcome to Hyatt Centric Times Square New York – your home base in the heart of the Big Apple. Experience modern guest rooms and suites with a distinctly local style and stunning views of New York City, unique gathering spaces like our rooftop bar, and endless adventures waiting for you at our hotel in Times Square.

The Executive Housekeeper is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include: staff training, inter- department communications, and staff scheduling. The Executive Housekeeper will promote an atmosphere that insures customer and associate satisfaction. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members. This position reports to the hotel's Director of Operations.

Key Responsibilities:

Responsible for short- and long-term planning and the management of the hotel’s Housekeeping operations
Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
Solid understanding of housekeeping and laundry supplies and pars
Teach employees importance of, and how to greet guests and courteously solve guest requests
See that inspection program is consistently maintained
Assure all safety and security policies and procedures are followed
Work closely with all other Departments
Inspect some rooms daily
Experience purchasing linens and housekeeping supplies
Current on latest housekeeping and laundry technology
Work closely with vendors to assure proper pricing, delivery, and maintenance
Experience teaching, supervising, and mentoring multilingual and multicultural staff
Ensure OSHA and ADA policies are adhered to
Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful
Insures proper staffing levels for customer service goals
Coach and counsel employees to reflect Hyatt service standards and procedures

Salary range for this role is $91,200 - $95,000. Actual pay will be commensurate with experience.

We Offer Excellent Benefits:

· Free room nights, Discounted and Friends & Family Room Rates

· Medical, Prescription, Dental, Vision Insurance after 30 days (for Full-time employees)

· 401k with company match

· Paid Vacation, sick days, new child leave and personal day

· Paid family bonding time and adoption assistance

· Free meal in our employee cafeteria

· Discounts at various retailers – Apple, AT&T, T-Mobile, Headspace and many more!

· Tuition Reimbursement

· Employee Stock Purchase Plan

· Professional development and career advancement opportunities

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Want to join a team that is making travel more human? Consider applying for Executive Housekeeper at Hyatt. With us, you’ll discover a career you didn’t know existed. Discover yours today. Apply at careers.hyatt.com.

Qualifications

Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
4 years or more of progressive hotel Rooms Management experience (typically with Hyatt).
Service oriented style with professional presentations skills
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
Must have Union experience (NYC union experience preferred)
Open to working weekends, evenings and holidays