Job Summary
This Test & Turn Up engineer is responsible for Comcast Business (CB) HQ, and a portion of Division (OFFNet only) Test and turn-up of new Metro Ethernet fiber circuits in a commercial services environment. Deploying Metro Ethernet network configurations as well astroubleshooting complex connection issues in all regions of the Comcast Business Enterprise Services network. The Engineer 2 will work as a part of a highly specialized Metro Ethernet Network Test and Turn Up (TTU) engineering team, in an inbound/outbound Contact Center environment. Focused on resolving all first-contact issues and escalations for CB largest customers in an organized and timely fashion. They are responsible for support of Federal Government (FEDGov), Sate Government (CALNET, CALTRANS), CB Customers, Project Managers, and Field Service Technicians. They will work directly with LEC's, OFFNet and Cell Back Haul Carriers to test and verify those circuits. This position requires the ability to interpret large amounts of complex data, along with network designs, core devices like Juniper, Nokia, Ciena and Cisco. Effectively troubleshoot issues, identify order readiness for testing, access numerous applications, systems and databases to provide status updates and resolution details in accordance with established policies and procedures. They are also required to contribute to their cross-functional team and act as a resource for colleagues with less experience. They will be capable of determining their own work priorities throughout the day depending on phone volume, work task queues, and special project timelines.Job Description
Core Responsibilities
- Demonstrate proficiency in all service and equipment types
- Validate and implement network configurations for new Metro Ethernet service
- Review and quickly understand customer needs and expectations during customer calls
- Troubleshoot and resolve network issues as needed during installs
- Test and turn-up new circuits in a production commercial services environment, in
- accordance with all Comcast practices
- Ability to effectively utilize telnet/SSH, ticketing systems, and CLI
- Demonstrates knowledge of physical equipment such as switches, routers, or transportequipment
- Successfully conduct change orders including bandwidth upgrades and downgrades,
- disconnects, and COS changes
- Escalate issues with relevant notes and research, in a timely manner
- Open and update service tickets in database/tracking systems, employing strong followup/through skills
- Consistently exercise independent judgment, discretion, and sound communication
- practices in matters of significance and confidence working with Government agenciesand their critical data/networks
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Additional Description (nice to have)
- Ability to work with minimal supervision
- Display reliability and a good attendance record
- Innate ability to pay close, strict attention to detail
- Ability to work quickly and efficiently under pressure
- Ability to maintain a positive attitude, even in difficult situations
- Advanced knowledge of networking concepts and understanding of the OSI model
- Experience working within systems Orion, Century, CCOM and TTS Remedy is desirable
- Ability to effectively communicate results of troubleshooting in an accurate and concise manner
- Ability to handle both internal and external customer interactions while providing outstandingcustomer service
- Certifications: CE-A, CE-P, MEF, CCENT, CCNA or JNCIA preferred
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Telecommunications; Telecom Market; Telecommunications Installation
Salary:
Primary Location Pay Range: $33.57 - $50.35
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years