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Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

Director of Linen

Job Code: 5650

FLSA: E

Job Level: H2

Supervisory Responsibility:yes

General Description of the Job Class
Provide leadership for Supply Chain Linen Operations across Duke Health System.

This position is responsible for the execution of linen supply chain strategies; linen optimization of logistics, synchronizing supply and demand, measuring performance, embedding leading practice and ensuring continuous improvement. The Director, Linen Operations will ensure the delivery of high-quality laundry and linen services for Duke University Health System enterprise. This includes overseeing contracted providers of laundry and linen to ensure all quality standards and all regulatory standards are being met.
The Director, Linen Operations will lead the optimization and standardization of linen and linen software tools across the enterprise to include methodology and strategies for the distribution and logistics of linen. The Director, Linen Operations will support and implement the linen vision and strategy as developed in collaboration with the Senior Director Supply Chain Site Operations and Logistics, ensure linen practices adhere to industry standards and best practices, regulatory compliance, risk mitigation and align with and support the Duke Health's strategic initiatives. This role will work closely with supply chain site operations, clinical leaders and support services leaders to ensure high customer satisfaction.

Duties and Responsibilities of this Level
Provide leadership for linen supply chain managers relative to linen replenishment and logistics of linen distribution.
Director, Supply Chain Linen Operations will be accountable for all linen operations across the health system.
Responsible for driving and maintaining industry leading processes and standards to improve quality and efficiencies for the operation. Responsible for effective training programs to meet TJC, OSHA and other regulatory agencies requirements
Plan, coordinate and administer the financial, administrative and technical operations of linen supply chain. Supplier relations, contract and price negotiations in collaboration with procurement.
Direct decision making responsibilities of candidate selection of new supply chain managers in relation to linen distribution.
Facilitate and lead Linen Committees and Linen Task Forces.
Serve as linen operational and technical resource representing supply chain.
This role will serve as decision maker to drive and change operations based on the needs of the business. These decisions may include but not limited to DUHS, external vendors, Duke's community/regional response, etc. Serve as a point of escalation for complex or systematic issues for internal and external key stakeholders and the supply chain team that is responsible for linen order and replenishment.
Negotiate resolution for issues in relation to linen.
Manage and measure key metrics with key linen service providers to ensure federal and local regulations in relation to linen reprocessing and handling as well as contract adherence.
Work with supply chain managers responsible for linen distribution to ensure appropriate staffing model, tools and resources to efficiently and effectively complete supply chain linen daily duties and meet commitments.
Model and foster continuous improvement mindset with supply chain teams. Identify opportunities for efficiency, elimination of waste and risk mitigation.
Maintain a working knowledge of applicable Federal, State, and local laws and regulations, as well as internal policies and procedures to ensure adherence in a manner that reflects safe, honest, ethical, and professional behavior which support the vision and value of the organization.
Be a leader and role model within the organization, setting an example for others to follow and inspiring others to achieve their best work.
Be an exceptional cross-functional collaborator, both internally across the organizational functions and externally with strategic suppliers. Listens well, is open to objective discussion, and then moves forward with absolute commitment once recommendations and decisions are reached.
Monitors and reports quality and productivity metrics and takes appropriate action.
Maintain records and statistics for administrative and regulatory purposes
Develop and prepare reports, provide analyses and recommendations.
Maintain an environment that is in safe, sanitary, attractive, and orderly condition.
Responsible for setting goals and expectations, providing guidance and support, and input into evaluating performance.
Responsible to budgetary, planning and objectives. Will provide budget approval.

Required Qualifications at this Level
Education
Typically requires a Bachelor's Degree in Business/healthcare; Master's Degree strongly preferred. Degree in logistics preferred.

Experience
7 years of progressive experience in logistics, supply chain, or healthcare. 2 of the 7 years of experience must be in supply chain/logistics and 2 of the 7 years of experience must be in a management capacity.

Degrees, Licensure, and/or Certification
N/A

Knowledge, Skills, and Abilities
Proficient in Microsoft Office Suite
Experienced in process improvement and continuous improvement methodologies
Strong in linen distribution and linen management techniques
Team builder with a win/win approach
Effective oral and written communication skills
Must be flexible and positive in a fast-paced and ever-changing environment
Strategic thinking and strong leadership skills
Demonstrate positive attitude, high integrity and self-discipline
Proven ability to persuade, inspire, influence and negotiate
Ability to look at situations from several points of view
Ability to be sensitive to the needs of customers through the practice of quality service principles.
Possess a sense of urgency and a proactive, customer service philosophy.
Possess a high level of interpersonal skills necessary to work cooperatively with a wide variety of constituents.
Possess expert knowledge of preparations and understanding of financial and statistical activity reports.

Distinguishing Characteristics of this Level
N/A

Job Code: 00005650 DIR, LINEN OPERATIONS
Job Level: H2

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Ourcollective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at DukeUniversity and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.