Resp & Qualifications

PURPOSE:
Manages a team of technical engineers that manages daily operations of the department responsible for the design and engineering of the organization's infrastructure. Manages the administration of environments in multiple on-premises data centers, cloud infrastructure as well as disaster recovery. Ensure and maintain availability, performance, security, automation, DevOps, and license compliance of all infrastructure systems. Ensures that hardware and/or software are installed and optimally configured in best practice by the vendor and meets the needs of the organization. Monitors system performance and provides recommendations and executes engineering tasks, as needed. Responsible for creating and maintaining area's customer-based service level agreements. Responsible for mentoring staff and maintaining labor (talent retention), hardware and software budgets.

ESSENTIAL FUNCTIONS:

Oversees system engineers and engineering support processes to ensure effective resolution of business issues.
Evaluates deliverables to ensure products and services meet customer expectations.
Manages the relationship with internal business units to deliver on service level agreements.
Performance Management and Associate Development
Communicates frequently with vendors to understand product lifecycles.
Guides engineering teams in developing system, performance, and software specifications.
Leads validation planning process to outline deliverables, resources, personnel, and timelines for ongoing projects.
QUALIFICATIONS:

Education Level: Bachelor's Degree, Computer Science, Information Technology or related field OR In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Experience: 5 years Related professional experience. 1-year Supervisory experience or demonstrated progressive leadership experience.
Licenses/Certifications:
- AWS Cloud certification is highly preferred. Certifications like AWS Certified Database Specialty, Microsoft Certified Database Administrator (MCDBA) etc.
- Experience in database administration, with 3+ years in a managerial role is preferred
- ITIL Foundations v3 Upon Hire Preferred
  Preferred Qualifications:
  - Responsible for overseeing the management, operation, and maintenance On-premises and AWS Cloud database systems. The leader Ensures that data is stored securely, efficiently, and is readily accessible to authorized users. Provides hands on technical expertise with leadership and strategic planning. Manage and lead a team of database administrators (DBAs). Delegates tasks, provide guidance, and oversee the professional development of team members. Drives Strategic Plans and initiatives to align database infrastructure with organizational goals. Plans for future database capacity and scalability needs.
  Other responsibilities include:
  Database Maintenance and Optimization:
  - Ensure optimal performance of databases.
  - Implement tuning, indexing, and query optimization best practices. This includes enabling Nonfunctional requirements including monitoring of database assets and application logging.
  Security and Compliance:
  - Establish and enforce data security protocols.
  - Ensure databases comply with relevant compliance regulations such as HIPAA.
  Backup and Recovery:
  - Develop and manage backup and disaster recovery plans.
  - Perform regular tests to ensure data integrity.
  Database Design and Implementation:
  - Oversee the design and development of new databases and structures.
  - Collaborate with stakeholders to define requirements.
  Monitoring and Troubleshooting:
  - Monitor database performance and resolve issues.
  - Ensure high availability and minimal downtime.
  Collaboration with IT and Business Teams:
  - Work closely with Product, Delivery, Security, and IT departments to
  Provide data solutions that support organizational objectives.
  Essential Skills include:
  Technical Expertise:
  - Proficiency in database management systems (e.g., MySQL, PostgreSQL, MongoDB, DB2, SQL Server).
  - Knowledge of cloud database services (e.g., AWS RDS, Redshift, DynamoDB etc.).
  - Proficiency in tools like Qrep, CDC, Optim etc.
  Leadership and Communication:
  - Ability to manage a team effectively and communicate with non-technical stakeholders.
  - Problem-Solving
  - Strong analytical skills to diagnose and resolve database issues.
  - Security Awareness
  - Deep understanding of database security best practices.
  - Scripting and Automation is highly preferred:
  - Knowledge of scripting languages and automation tools (e.g., Python, PowerShell, Ansible, Terraform) to automate tasks is a plus.
  
  Knowledge, Skills and Abilities (KSAs)
  - Ability to present technical and non-technical information to multiple audiences.
  - Ability to build relationships across a variety of partner groups in a global environment.
  - Ability to plan and manage complex projects.
  - Knowledge of engineering theory and design criteria.
  - Proficiency with various systems engineering tools and processes.
  - Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
    
    Salary Range: $137,520 - $255,272
    
    Travel Requirements
    Estimate Amount: 10% Routine travel between CareFirst/SBP
    Salary Range Disclaimer
    
    The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).
    Department
    
    Cloud Platform Engineering
    Equal Employment Opportunity
    
    CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
    Where To Apply
    
    PeopleSoft/Self Service/Recruiting
    Closing Date
    
    Please apply before: 2/13/2025
    Federal Disc/Physical Demand
    
    Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on health care programs.
    PHYSICAL DEMANDS:
    The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
    Sponsorship in US
    
    Must be eligible to work in the U.S. without Sponsorship.
    #LI-KT1